Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Alyssa Joseph

Stratford

Summary

Authorized to work in the US for any employer

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager

Icing By Claire's
08.2022 - 05.2025
  • Trained and developed team members to promote a high-performance culture.
  • Led team in achieving sales targets through effective merchandise presentations.
  • Implemented inventory management strategies to minimize stock discrepancies.
  • Coordinated promotional events to enhance customer engagement and drive sales growth.
  • Developed and implemented training programs to enhance staff performance and customer service skills.
  • Resolved customer complaints effectively, maintaining brand loyalty and trust.
  • Conducted regular audits to ensure compliance with company policies and standards.
  • Collaborated with upper management on strategic planning initiatives for operational improvement.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.


Customer Experience Leader

Victoria's Secret & PINK
01.2018 - 06.2022
  • Led cross-functional teams to enhance customer satisfaction and streamline service delivery processes.
  • Developed and implemented customer feedback mechanisms to drive continuous improvement initiatives.
  • Analyzed customer data trends to identify areas for operational enhancements and strategic growth.
  • Mentored team members on best practices in customer service, fostering a culture of excellence.
  • Established strong relationships with key accounts, ensuring loyalty and long-term business growth.
  • Introduced targeted upselling strategies that boosted revenue without compromising customer satisfaction levels.
  • Optimized workflows through the implementation of automation tools, increasing productivity while enhancing the overall customer experience.
  • Managed multiple projects simultaneously, delivering on-time completions while exceeding client expectations at every turn.

Education

High school diploma - Business Administration And Management

Frank Scott Bunnell High School
Stratford, CT
06.2021

Skills

  • Team leadership
  • Time management
  • Customer relations
  • Staff training and development
  • Task delegation
  • Sales strategies
  • Policy enforcement
  • Employee performance evaluations
  • Adaptability and flexibility
  • Inventory management
  • Computer skills
  • Active listening

Certification

Driver's License

Languages

English
Native or Bilingual

Timeline

Assistant Manager

Icing By Claire's
08.2022 - 05.2025

Customer Experience Leader

Victoria's Secret & PINK
01.2018 - 06.2022

High school diploma - Business Administration And Management

Frank Scott Bunnell High School

Similar Profiles

CREATE PROFILE