Alyssa Geguzis
Beaver Meadows,PA
Summary
Detail-oriented associate with exceptional mathematical skills, adept at calculating and verifying totals while demonstrating proficiency in POS operations. Quick learner committed to enhancing performance to consistently meet and exceed customer demands and sales targets. Known for maintaining a clean, organized work environment and delivering professional customer interactions, ensuring all inquiries are addressed with precision. Eager to embrace a role with increased responsibilities that offers opportunities for advancement, leveraging strong customer service, multitasking, and time management abilities to drive success.
Experienced with patient registration and administrative duties, ensuring smooth and efficient operations. Utilizes strong communication and problem-solving skills to enhance patient experiences and resolve issues promptly. Knowledge of healthcare software and compliance standards, ensuring data integrity and confidentiality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Registration Representative
Lehigh Valley Health Network
05.2024 - 11.2025
- Provide exceptional customer service to patients and their families by answering inquiries, addressing concerns, and guiding them through the registration process with empathy and professionalism.
- Maintain confidentiality and adhere to HIPAA regulations when handling sensitive patient information during registration and data entry tasks.
- Utilize electronic medical records systems to accurately document patient demographics, insurance details, and appointment scheduling information for easy access and retrieval.
- Educated patients on required documentation for seamless admission experiences.
- Managed patient registration processes, ensuring accuracy and compliance with health network protocols.
- Collaborated with healthcare teams to address and resolve patient inquiries efficiently.
- Monitored compliance with HIPAA regulations during patient interactions to protect sensitive information.
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
Cashier
Boyer's Food Markets
09.2022 - 06.2023
- Helped customers by guiding them and answering their questions Counted the cash in the register drawer at the start and end of each shift Checked customer prices and processed sales by scanning barcodes
- Put things on shelves and organize them
- Processed credit cards, checks, gift cards, and coupons
- Provided directions and recommendations to customers
- Security monitoring
- Accounts payable/receivable Mathematical strengths
- Time management skills
- Written and verbal communication Multi-tasking ability Merchandising familiarity ID Verification
- Greeted customers with a smile and offered prompt assistance Wrapped and bagged items for customers
- Maintained clean checkout areas and performed cleaning tasks Efficiently and accurately processed transactions
- Handled customer complaints and resolved problems
- Used a point-of-sale system
- Kept drawers accurate and secure.
- Greeted customers entering store and responded promptly to customer needs. Built relationships with customers to encourage repeat business.
- Lifted up to 50 pounds at once and used carts to move heavier loads and items.
Cashier/Customer Service/ Floor Associate
M&S Hardware
10.2013 - 07.2022
- Learned cashier, customer service, and floor associate positions Counted drawers quickly and accurately
- Restocked sales floor and organized merchandise
- Provided friendly service and knowledgeable assistance Assisted customers with large purchases
- Increased product sales by arranging merchandise in front lanes Trained new team members
- Collaborated with management to resolve issues
- Set up new sales displays
- Assisted customers in locating and selecting merchandise Educated customers about promotions
- Handled POS transactions
- Increased customer loyalty and satisfaction
- Used a point-of-sale system
- Greeted customers entering store and responded promptly to customer needs. Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Lifted up to 50 pounds at once and used carts or dollies to move heavier loads/items.
- Averaged answering about 50-100 or more calls a day
- Would help answer about 100+ questions from customers a day.
Cashier
Weis Markets
05.2011 - 03.2012
- Helped customers by guiding them and answering their questions Issued receipts, refunds, change, and tickets
- Counted the cash in the register drawer at the start and end of each shift Checked customer prices and processed sales by scanning barcodes Processed credit cards, checks, gift cards, and coupons
- Greeted customers with a smile and offered prompt assistance Provided attentive and skilled assistance to all customer needs Wrapped and bagged items for customers
- Monitored self-checkout systems.
- Lifted up to 50 pounds at once and used carts to move heavier items
Cashier/Ice Cream Server
Rita's Italian Ice
11.2010 - 04.2011
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors. Ensured compliance with all safety regulations within the store environment.
- Processed sales transactions to prevent long customer wait times.
- Provided excellent customer service while promoting loyalty programs to increase sales potential. Greeted customers and answered any questions they had about the store's products and services.
Education
HS Diploma - Health Careers, General Studies
Hazleton Area High School
Hazleton, Pa06.2011
Skills
- Typing
- Customer Service
- ID Verification
- Telephone etiquette
- POS operation
- Written and Verbal Communication
- Basic Math
- Time Management Skills
- Cross-functional teamwork
- Insurance procedures
- HIPAA compliance
- Insurance verification
Certification
Heartsaver First Aid CPR AED November 2023 ecards.heart.org/epa/relay/v1/ecard/getf...
Timeline
Registration Representative
Lehigh Valley Health Network
05.2024 - 11.2025
Cashier
Boyer's Food Markets
09.2022 - 06.2023
Cashier/Customer Service/ Floor Associate
M&S Hardware
10.2013 - 07.2022
Cashier
Weis Markets
05.2011 - 03.2012
Cashier/Ice Cream Server
Rita's Italian Ice
11.2010 - 04.2011
HS Diploma - Health Careers, General Studies
Hazleton Area High School