Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Kapfhammer

Shelbyville,IN

Summary

Accomplished professional with a proven track record at USPS, excelling in customer service and time management. Demonstrated adaptability and problem-solving abilities, achieving a 95% on-time delivery rate. Skilled in route optimization and team collaboration, consistently enhancing operational efficiency and customer satisfaction.

Overview

14
14
years of professional experience

Work History

Rural Mail Carrier

USPS
02.2020 - Current
  • Learned and implemented safety protocols for efficient mail delivery operations.
  • Assisted in sorting and organizing mail to ensure timely distribution for 800+ residents daily.
  • Operated postal delivery vehicle while adhering to traffic regulations and safety guidelines.
  • Adapted to changing weather conditions to maintain consistent service levels.
  • Provided excellent customer service by addressing inquiries and concerns during deliveries.
  • Collaborated with team members to streamline daily route planning processes.
  • Utilized handheld devices for tracking packages and confirming deliveries accurately.
  • Maintained accurate records of delivered items and returned mail as required.
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Handled accurate cash payments for postage and incurred fees.
  • Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
  • Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Organized mail ahead of delivery runs for correct routing.
  • Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
  • Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
  • Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
  • Reduced late deliveries by maintaining an organized and efficient route schedule.
  • Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.

Rural Mail Carrier Associate

USPS
01.2018 - 02.2020
  • Delivered mail efficiently across designated rural routes, ensuring timely service to all residents.
  • Operated postal vehicles safely, adhering to traffic regulations and safety protocols.
  • Managed customer inquiries and concerns professionally, providing effective solutions to enhance satisfaction.
  • Sorted and organized mail for delivery, optimizing route efficiency and reducing delivery times.
  • Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
  • Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
  • Ensured accurate deliveries by thoroughly verifying mailing addresses and cross-referencing with postal records.
  • Assisted new hires in acclimating to job responsibilities, providing guidance and support to ensure seamless onboarding processes.
  • Fostered positive relationships with customers on assigned routes, enhancing overall satisfaction levels toward postal services offered.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Handled accurate cash payments for postage and incurred fees.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.

Residential House Cleaner

Self-employeed
03.2014 - 02.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaborated with the home owner to provide the best service needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Maintained cleanliness and organization in residential spaces through effective cleaning techniques.
  • Developed customized cleaning plans based on client preferences and specific needs.
  • Demonstrated time management skills by completing multiple jobs efficiently within scheduled hours.
  • Implemented inventory tracking system for cleaning supplies to reduce costs and ensure availability.
  • Adapted to diverse client environments, handling varying levels of cleanliness with professionalism and care.
  • Developed strong relationships with clients, earning trust through reliability and attention to detail.

Loan Officer Assistant

Genfed Credit Union
07.2013 - 03.2014
  • Assisted loan officers in processing and verifying loan applications efficiently.
  • Coordinated communication between clients and underwriting teams to expedite approvals.
  • Maintained accurate records of loan documentation and client interactions in compliance with regulations.
  • Researched credit reports and financial statements to assess borrower eligibility effectively.
  • Streamlined loan application workflows, improving turnaround times for client approvals.
  • Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
  • Answered inquiries and provided superior customer service to clients.
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
  • Set up files using loan officer checklist and submitted on-time for processing.
  • Assembled important paperwork and disclosures for borrower.
  • Assisted underwriters in determining loan eligibility for improved approval rates and client satisfaction.
  • Monitored key dates to obtain information by deadlines.
  • Assisted in reducing application errors, carefully verifying applicant information against required documentation.

Customer Service Cashier

Centra Credit Union
10.2012 - 07.2013
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with inquiries, providing exceptional service and resolving issues promptly.
  • Maintained cash drawer accuracy through diligent reconciliation of daily financial transactions.
  • Educated customers on account services and promotions to enhance member engagement.

Dual Rate Cage Supervisor

Indiana Grand Casino
02.2011 - 07.2012
  • Supervised daily operations to ensure compliance with gaming regulations and standards.
  • Trained and mentored team members on customer service best practices and operational procedures.
  • Coordinated staff schedules to optimize resource allocation and maintain high service levels.
  • Monitored performance metrics to identify areas for improvement in guest experience and operational efficiency.
  • Implemented training programs that enhanced employee skills and boosted team morale.
  • Resolved customer inquiries and issues promptly, maintaining positive relationships with patrons.
  • Collaborated with management to develop strategies for enhancing overall casino operations and profitability.
  • Enforced safety protocols to ensure a secure environment for guests and staff during all operations.
  • Conducted interviews with prospective employees, selecting candidates who aligned well with company values and culture.
  • Calculated winnings to verify payment made by Cashiers and Main bank Employees.
  • Monitored staffing levels to provide adequate coverage for guest services.
  • Resolved minor technical problems with Kiosks and ATM’s.
  • Oversaw the successful execution of special events, delivering exceptional guest experiences under tight deadlines.
  • Evaluated employee performance regularly, providing constructive feedback to support professional growth.
  • Optimized scheduling processes, resulting in improved staff coverage during peak hours.
  • Prepared incident reports and reported status to direct supervisor.
  • Managed credit Lines from customers to credit or debit funds according to gaming outcomes and credit line amounts.
  • Reduced turnover rates by creating a positive work environment and addressing staff concerns promptly.
  • Supervised company assets in assigned section following corporate and state gaming rules and policies.
  • Maximized operational efficiency and productivity by collaborating with Security and Surveillance departments in order to safely and efficiently drop and refill Kiosk and ATM machines.
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Watched closely to catch errors with Kiosk machines and counterfeit bills by notifying surveillance and Gaming Commission of irregularities.
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Performed paperwork required for monetary transactions.
  • Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
  • Recorded specifics of Kisok and ATM malfunctions for delegation to maintenance and repair personnel.
  • Advised security guards to accompany patrons with large slot payouts to vehicles.
  • Reset and refilled Kiosk machines following major payouts.
  • Performed minor repairs or made adjustments to Kiosks and ATM’s , resolving machine issues.

Education

Core 40 Diploma -

Waldron Jr/Sr High School
Waldron, IN
06.2002

Skills

  • Dependability
  • Prioritization
  • Observation
  • Hand-eye coordination
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Adaptability and flexibility
  • Safety awareness
  • Task prioritization
  • Conflict resolution
  • Goal setting
  • Professionalism

Timeline

Rural Mail Carrier

USPS
02.2020 - Current

Rural Mail Carrier Associate

USPS
01.2018 - 02.2020

Residential House Cleaner

Self-employeed
03.2014 - 02.2020

Loan Officer Assistant

Genfed Credit Union
07.2013 - 03.2014

Customer Service Cashier

Centra Credit Union
10.2012 - 07.2013

Dual Rate Cage Supervisor

Indiana Grand Casino
02.2011 - 07.2012

Core 40 Diploma -

Waldron Jr/Sr High School

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