Alyssa Karls
Saint Cloud,MN
Summary
Shift Supervisor at Starbucks with knowledge in cash handling and staff management. Uses problem-solving skills and attention to detail every day, ensuring customer satisfaction and efficient operations. Successfully led teams to maintain beverage standards, encouraging high store performance. Recognized for creating a positive environment, keeping a level head in high stress moments, and maintaining high standards in service delivery.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
06.2023 - Current
- Delegated daily store tasks and responsibilities.
- Run breaks accurately and on time
- Maintain store inventory
- Completed store opening procedures and check tills and safe.
- Run shifts with customers as priorities
- Respond to and resolved customer questions and concerns.
- Solve problems in the moment
- Create and keep the environment
Barista
Starbucks
08.2021 - 06.2023
- Interacted with customers during hectic periods to promote a fun, positive environment
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Cleaned counters, machines, utensils, and cafe seating areas daily
- Controlled long lines and crowds quickly and efficiently
- Memorized recipes for all beverages and seasonal offerings
Pool Side Attendant
Saint Cloud Country Club
05.2021 - 08.2021
- Prepared hot coffee, tea, and other drinks according to customer requests
- Restocked and organized products for beverage cart to maintain inventory
- Operated Point of Sale system to handle cash and credit transactions and refunds
- Kept pool area clean and organized
Hand Fulfilment
Nahan Printing
05.2020 - 05.2021
- Hand stuffed envelopes for specific assigned jobs
- Sorted through return mail to send back
- Occasionally ran shrink wrap machine
- Made pallets for specific jobs
Nutrition Assistant
CentraCare-Saint Benedict Senior Community
01.2019 - 03.2022
- Set up the unit and restocked before eat meal
- Served breakfast and lunch or dinner to the residents
- Made specialty items for residents that were not interested in the main course
- Cleaned up the dining room after each meal and washed dishes in the kitchenette
- Did dishes in the main kitchen and cleaned up
Education
Bachelor of Arts - Organizational Leadership
Arizona State University
Tempe, AZ03-2026
Skills
- Cash handling
- Employee guidance
- Staff management
- Inventory management
- Problem solving
- Attention to detail
- Time management
- Patient
- Organized
- Level headed
Timeline
Shift Supervisor
Starbucks
06.2023 - Current
Barista
Starbucks
08.2021 - 06.2023
Pool Side Attendant
Saint Cloud Country Club
05.2021 - 08.2021
Hand Fulfilment
Nahan Printing
05.2020 - 05.2021
Nutrition Assistant
CentraCare-Saint Benedict Senior Community
01.2019 - 03.2022
Bachelor of Arts - Organizational Leadership
Arizona State University
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