Alyssa Karry
Pilot Point,TX
Summary
Operations professional with substantial experience in optimizing processes and driving operational efficiency. Expertise in project management, process improvement, and logistics coordination. Strong focus on team collaboration and achieving measurable results to help build and maintain meaningful and mutually beneficial relationships. Known for adaptability and reliability in dynamic environments. Track record of effective resource management and implementing best practices for operational success.
Overview
7
7
years of professional experience
Work History
Learning Operations Specialist
Southwest Airlines
05.2022 - Current
- Manage fleet of 200 shuttles and LYFT Business account to support transportation logistics across all workgroups
- Coordinate event planning and transportation logistics for corporate milestones and large events
- Gather and analyze feedback through surveys to improve operations and customer experience
- Audit LYFT codes and optimize fleet usage and reduce company costs
- Participate in high-level meetings such as RFPs with leadership and VPs to negotiate future partnerships
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
Senior Customer Relations Representative
Southwest Airlines
04.2018 - 05.2022
- Provided exceptional customer service through phone, email, and social media communication
- Mentored and trained new representatives and returned employees
- Collaborated with leadership on team coaching and escalation management
- Quickly learned and navigated a variety of systems for documentation and issue resolution
Education
Collin County Community College
Frisco, TXSkills
- Quick to learn and adapt to new support systems and tools
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams)
- Experienced in GPS tracking and fleet management with Samsara
- Invoicing and SAP VIM expertise for business accounts and fleet management
- Event planning and logistics coordination for large-scale corporate events
Technical Skills
Soft Skills
- Strong communicator and adept at building genuine mutually beneficial relationships
- Public speaking experience, including RFPs and yearly AOM budgeting meetings
- Excellent written communication skills with a focus on clarity and setting expectations
- Natural leader with problem-solving capabilities and empathetic, resilient decision-making
- Project management
- Highly skilled in customer service and team mentorship
Timeline
Learning Operations Specialist
Southwest Airlines
05.2022 - Current
Senior Customer Relations Representative
Southwest Airlines
04.2018 - 05.2022
Collin County Community College
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