Alyssa Kelly
Clarksville,TN
Summary
Customer service professional with extensive experience and excellent problem solving and communication skills desired to join a company that values a strong work ethic, honest and trustworthy employees, and customer service orientated background.
Overview
17
17
years of professional experience
Work History
Administrative Assistant/Leasing Agent
Millan Enterprises LLC
03.2021 - 03.2022
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Managed over 50 customer calls per day.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in property inspections to prepare for move-ins and move-outs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Kept meticulous records of correspondence between management and tenants.
- Greeted clients, showed apartments, and prepared leases.
Childcare Float Teacher
Little Heroes Academy
12.2020 - 01.2021
- Taught children foundational skills such as colors, shapes and letters.
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Liaised with teachers to develop cohesive educational plans and improve student support.
- Demonstrated respect, friendliness and willingness to help wherever needed
Office Manager
Drive Auto Care
11.2014 - 07.2015
- Automated office operations to manage client correspondence, record tracking and data communications.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Updated employee paperwork and records.
- Managed relationships with charge account customers
- Verified accuracy of paperwork
- Provided excellent customer service
- Performed administrative functions including answering phones, typing, copying, faxing, and filing
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Receptionist & Service Cashier
Quality Chevrolet Escondido
03.2011 - 08.2014
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Issued receipts, refunds, credits, or change due to customers
- Data Entry for Wholesale Department
- Processed payments and updated accounts to reflect balance changes.
Hostess
Sbicca Bistro
01.2009 - 08.2009
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Stayed on level of server availability and table turnover to make quick decisions about seating locations.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Salon Coordinator
SuperCuts Salon
08.2006 - 06.2008
- Pleasantly welcomed clients to salon, signed customers in for services and detailed current promotions.
- Scheduled customers for various salon services, including manicures and hairstyling and suggested additional services.
- Supervised waiting area to maintain cleanliness and welcoming atmosphere.
- Coordinated salon's master schedule, managing client appointments, personnel schedules and promotional events.
- Checked members and guests in promptly for appointments.
- Marketed salon products and services such as shampoo and pedicures, helping boost overall establishment revenues.
Hostess
IHOP Restaurants LLC
06.2005 - 05.2006
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Answered telephone to provide dining information and take party reservations.
- Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Education
Associate of Arts - Psychology
MiraCosta College
Oceanside, CA05.2018
High School Diploma -
Torrey Pines High School
Encinitas, CA06.2008
Skills
- Organization and efficiency
- Excellent customer service skills
- Outstanding organizational and verbal communication
- Attention to detail
- Strong service ethic, team player
- Dependable and loyal
- Computer Proficiency
- Problem-Solving Ability
Timeline
Administrative Assistant/Leasing Agent
Millan Enterprises LLC
03.2021 - 03.2022
Childcare Float Teacher
Little Heroes Academy
12.2020 - 01.2021
Office Manager
Drive Auto Care
11.2014 - 07.2015
Receptionist & Service Cashier
Quality Chevrolet Escondido
03.2011 - 08.2014
Hostess
Sbicca Bistro
01.2009 - 08.2009
Salon Coordinator
SuperCuts Salon
08.2006 - 06.2008
Hostess
IHOP Restaurants LLC
06.2005 - 05.2006
Associate of Arts - Psychology
MiraCosta College
High School Diploma -
Torrey Pines High School
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