Alyssa Kelly
East Rutherford,NJ
Summary
Highly skilled in client relations. Background includes fostering positive relationships with clients, managing client accounts, and resolving complex issues. Strengths include problem-solving skills, effective communication, and a proactive approach to client satisfaction. Consistently contributed to team success by improving client relations, creative processes and ensuring optimal service delivery across multiple brands and accounts.
Overview
7
7
years of professional experience
Work History
Account Supervisor
Manhattan Marketing Ensemble (MME)
New York, NY
01.2024 - Current
- Collaborated with internal teams to deliver innovative solutions and new process offerings to meet our clients' needs.
- Managed the brief to execution of project delivery on multiple accounts, ensuring that timelines, budgets, and client expectations were met or exceeded.
- Served as the primary client point of contact for project management, scope development, and account administration.
- Hired, developed, and promoted multiple junior team members, ensuring account success and growth.
- Identified inefficiencies in current processes and implemented improved workflows that improved client and internal satisfaction.
Senior Account Manager
MME
New York, NY
09.2021 - 01.2024
- Managed day-to-day account operations and project delivery, ensuring high levels of satisfaction.
- Displayed high-level problem-solving through complex program execution, team coordination, and client management.
- Demonstrated business understanding by identifying new program opportunities through market research and analysis.
- Gained greater industry knowledge by attending trade shows, conferences, and networking with potential partners.
Account Manager
MME
New York, NY
09.2018 - 01.2021
- Promoted from Assistant Account Manager.
- Worked with internal teams to approve art layouts, copy, design, and illustrative work that were compliant with brand guidelines, and delivered quality end products.
- Served as the primary point of contact for internal teams and external partners for multiple accounts, with great attention to detail, time management, and problem-solving skills.
- Managed a diverse set of program executions including, bar carts, a road show, and event executions.
Education
Bachelor of Arts - Public Relations Communications And Marketing
Monmouth University
West Long Branch, NJ05-2018
Timeline
Account Supervisor
Manhattan Marketing Ensemble (MME)
01.2024 - Current
Senior Account Manager
MME
09.2021 - 01.2024
Account Manager
MME
09.2018 - 01.2021
Bachelor of Arts - Public Relations Communications And Marketing
Monmouth University
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