Alyssa Kessler
Madison,WI
Summary
Self-driven office administrator with a proven track record in administration, process evaluation, and teamwork. Dedicated to creating a productive business environment. Adaptable to various situations in a professional setting and consistently completes tasks in a timely manner. Possesses strong written and verbal communication skills that foster a productive work environment. Demonstrates a willingness to learn all aspects of the business and analyze them for effectiveness.
Overview
17
17
years of professional experience
Work History
Server/Bartender
Erin's Snug Irish Pub
07.2023 - Current
- Daily cash handling and credit card processing
- Ability to access customer needs and preferences to make appropriate recommendations
- Trained new serving staff.
Office Administrator
Genesis Exteriors
02.2022 - Current
- Daily communication with sales staff on customer appointments
- Managing day to day calendars of sales staff and service staff
- Coordination of service appointments
- Coordination of employee engagement events
- Assist finance manager with bi-weekly payroll and customer billing
- Processing accounts payable invoices
- Maintaining documentation of warrant tickets and purchase orders
- Monthly credit card statement reconciliation including managing expenses and receipts
- Daily use of Microsoft Office including Word, Outlook, and Excel.
Bartender
Black Bear Inn
06.2020 - Current
- Obtained bartending license through Village of Cottage Grove
- Daily cash handling and credit card processing
- Ability to maintain composure during difficult situations
- Trained and supervised new bar staff.
Inside Sales Coordinator - Hospitality Market
Johnson Health Tech North America
11.2018 - 02.2022
- Working with customers to obtain tax exemption certificate
- Daily communication with outside sales staff on current and incoming equipment orders
- Daily coordination of equipment orders with customers
- Attend quarterly sales meetings
- Assist other inside sales representatives with orders and issues
- Completing training modules in a timely manner
- Maintaining consistent work ethic between in person and remote work setting
- Flexibility with work schedules while navigating the COVID pandemic.
Insurance Pre-authorization Specialist
Shared Medical Services
05.2017 - 11.2018
- Verify benefits and obtain authorizations on all incoming imaging orders
- Coordinate scans with scheduling staff for any orders that authorizations have not been obtained
- Ensure all next day orders are processed before all other orders
- Attend quarterly patient care department meetings
- Maintaining communication with insurance companies for any pending authorizations
- Complete retro authorizations when required
- Daily use of multi line phone system
- Cross trained in patient records to serve as back up when needed.
Unit Clerk
SSM Health
04.2015 - 05.2017
- Promoted from Registration/Scheduling Representative to Unit Clerk
- Provide exceptional patient driven service on a daily basis
- Manage prior authorization to insurance for all new patients
- Coordination of office supplies
- Organization of meetings, events, and department projects
- Coordination of surgery schedule with surgeon and hospital
- Assisted in organization and presentation of department process improvement project
- Daily use of multi line phone system
- Maintained multiple medical providers schedules
- Trained in Epic electronic health record.
Title Clerk
Wilde East Towne Honda
11.2012 - 04.2015
- Promoted from Receptionist to Title Clerk
- Responsible for monthly accounts payable process
- Established title protocol for all trade/purchased vehicles
- Handled registration for all purchased vehicles
- Processing vehicles purchased and sold at auctions
- Served as back up for dealer trades, service cashier, and receptionist position
- Completed daily bank deposits
- Processed vehicle registration plates on purchased vehicles.
Customer Service Representative
Zimbrick Eastside
05.2009 - 11.2012
- Advanced exceptional customer service skills
- Accounted for service transactions performed
- Handled nightly deposit for service department
- Established workflow of follow up communication of all customers who purchased vehicles
- Assisted accounting department with various projects
- Assisted with new hire paperwork and background checks
- Trained with ADP, SAP, and Reynolds software systems.
Sales Representative
Boston Store
08.2007 - 05.2009
- Established exceptional customer services skills
- Organized bi-annual inventory counts in fine jewelry department
- Accounted for daily transactions with commission counts
- Conducted nightly bank deposit.
Resident Assistant
Kindred Hearts
12.2008 - 02.2009
- Assisting residents with activities of daily living
- Ensuring residents with hindered cognitive functions were at ease throughout the day
- Prepared meals for all residents.
Certified Nurse's Assistant
Oak Park Place
06.2007 - 08.2007
- Assisting residents with activities of daily living
- Assisted feeding of residents if necessary
- Ensuring residents with hindered cognitive functions were at ease throughout the day
- Trained in multiple care settings.
Education
Bachelors of Science in Business Management with Concentration in Business Administration -
Herzing University
Madison, WI12.2016
Skills
- Microsoft Office
- Organization
- Customer Service
- Working independently and in a team setting
- Communication
- Adaptability
- Time Management
- Administrative Support
- Database entry
- Strong Work Ethic
References
Available upon request
Timeline
Server/Bartender
Erin's Snug Irish Pub
07.2023 - Current
Office Administrator
Genesis Exteriors
02.2022 - Current
Bartender
Black Bear Inn
06.2020 - Current
Inside Sales Coordinator - Hospitality Market
Johnson Health Tech North America
11.2018 - 02.2022
Insurance Pre-authorization Specialist
Shared Medical Services
05.2017 - 11.2018
Unit Clerk
SSM Health
04.2015 - 05.2017
Title Clerk
Wilde East Towne Honda
11.2012 - 04.2015
Customer Service Representative
Zimbrick Eastside
05.2009 - 11.2012
Resident Assistant
Kindred Hearts
12.2008 - 02.2009
Sales Representative
Boston Store
08.2007 - 05.2009
Certified Nurse's Assistant
Oak Park Place
06.2007 - 08.2007
Bachelors of Science in Business Management with Concentration in Business Administration -
Herzing University
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