Alyssa Key
Fort Mohave,AZ
Summary
Creative Business Owner with exceptional background spent in customer service. Proven leader with engaging demeanor and success working in demanding environments. Results driven with effective independent decision-making skills.
Overview
4
4
years of professional experience
Work History
E-commerce Business Owner
GuessNext
12.2021 - Current
- Leverage Shopify and Etsy e-commerce platforms to sell and market products worldwide, generating $50k in revenue in 2022 by utilizing SEO strategies, excellent customer service, social media, and paid marketing.
- Investigated and resolved customer inquiries and complaints quickly and crafted professional responses to web chat and emailed customer questions.
- Conduct ongoing market research to identify consumer demand and trends, utilizing insights to inform product development decisions.
- Partner with various manufacturers to optimize fulfillment strategy.
Lab Manager
15toKnow
11.2020 - 12.2021
- Oversaw assigned Covid-19 testing sites by supervising lab technicians and onsite customer service operations.
- Assisted large volume of customers daily with positive attitude and focus on customer satisfaction.
- Tested 200+ nasal and antibody samples per day by meticulously following lab procedures and ensuring test accuracy.
- Managed lab inventory and reordered supplies when needed.
Assistant Manager
Hollister Co.
10.2019 - 11.2020
- Provided excellent customer service by establishing relationships, demonstrating product knowledge, and satisfying customers’ specific needs.
- Daily YTD analysis to compare sales, omnichannel, ATV, and conversion performance to ensure improvement in these metrics.
- Assigned tasks to 8+ associates per shift to maximize productivity.
Merchandising Intern
Six Flags Great Adventure & Safari
06.2019 - 08.2019
- Entered and updated data into inventory database and verified accuracy and completeness of data.
- Coordinated with warehouse to maintain inventory levels and ensured correct and timely delivery.
- Created original and eye catching window and product displays.
Education
Bachelor of Science - Fashion Merchandising and Management
University of Delaware
Newark, DE05.2020
Skills
- Microsoft Office Suite
- Search Engine Optimization
- Customer Service
- Trend Analysis
- Business Management
- Sales Planning
- Retail Management
- Team Leadership
- Inventory Control
- Graphic Design & Fine Arts
Timeline
E-commerce Business Owner
GuessNext
12.2021 - Current
Lab Manager
15toKnow
11.2020 - 12.2021
Assistant Manager
Hollister Co.
10.2019 - 11.2020
Merchandising Intern
Six Flags Great Adventure & Safari
06.2019 - 08.2019
Bachelor of Science - Fashion Merchandising and Management
University of Delaware