Alyssa Kindred

Job Description:

While working at Employbridge I worked in 7 different departments.

Responsibilities of Call Center:

• Responsible for answering phone calls from job applicants, screened, and scheduled interviews while adhering to strict quality and KPI standards.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Strengthened communication skills through regular interactions with others.

Responsibilities of Call Center Lead:

• Responsible for managing a team of between 12 and 15 employees. Responsible for tracking their KPIs and provided training.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Mentored junior employees, fostering professional growth while increasing retention rates at the branch level.
• Gained extensive knowledge in data entry, analysis and reporting.

Responsibilities of Escalation Department:

• Managed incoming general emails, and worked as a chat customer representative.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Investigated and resolved customer inquiries and complaints quickly.
• Handled customer inquiries and suggestions courteously and professionally.

Responsibilities of Pilot Lead:

• Responsible to lead a pilot for remote recruiting and job placement. Responsible for managing a small team of 8.9. After that pilot ended, I led another pilot with a team of 10. Duties for this pilot included cleaning and maintaining the applicant database and identifying previous employees that could be re-utilized.
• Proven ability to learn quickly and adapt to new situations.

Responsibilities of Team Lead:

• Resolved customer complaints promptly, maintaining a positive image of the company in the eyes of clients.
• Responsible for supporting several managers. Duties included tracking employee KPIs, providing 1:1 meetings with coaching and terminations as needed.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.

Responsibilities of Branch Liaison:

I then helped found and set up the branch liaison partner department.

• Responsible for managing an area of 300+ offices. Responsible for ensuring that the information the call center had was up to date, tracking and managing interviews, job postings, and ensuring good branch customer service.
• Liaised between internal departments and external partners to promote efficient communication and collaboration.
• Produced data for analysis and decision-making.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Devised and implemented processes and procedures to streamline operations.

Job Description:

• Responsible for running between three and six machines on any average night.
• Responsible for running the machines and regular machine maintenance.
• Responsible for doing routine quality checks on all parts that went through my machine.
• Responsible to do end of the night paperwork and shut down.

Job Description:

• Responsible for helping with inventory, putting away shipments, ordering flowers when needed for special occasions, general cleaning and helping customers.
• Responsible for filling specialty orders for weddings, proms, and funerals. I was tasked with making perfect replica of what the customer ordered.
• Responsible for helping other departments when needed. Other duties included, but not limited to, helping in the produce department cleaning and packaging fruit and vegetables, cleaning, and stocking. Also working at the front of the store as a cashier running registers and bagging groceries.

Job Description:

While working at Garden Villa I held 3 different positions.

Responsibilities of Entry Level Activity Specialist:

• Responsible for spending days with the residents that were at a very advance stage of dementia. Responsible for keeping them safe and trying to enrich their lives in every way I could.

Responsibilities for Recreational Therapy Assistant:

• Responsible for coordinating the activities for all the residents with outside vendors. Responsible for making sure the vendors showed up and perform correctly while maintaining a safe and happy atmosphere for everyone involved.

Responsibilities for Senior Flex Supervisor:

• Responsible for managing one employee. Duties included managing both of our hours and communicating with our payroll department to make sure they received the hours every week.
• Responsible for maintaining a small gym where the elderly in the community could come work out with low impact equipment and in a safe environment.
• Responsible for instructing a water aerobics class. I would create fun and safe routines, coordinate classes, handle all the memberships, as well as schedule all routine maintenance when needed on the equipment and pool.