Alyssa Kinsey
Bowling Green,KY
Summary
Highly skilled shift leader experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Motivated professional offering associates in buisness. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Serving Staff Member
Cracker Barrell Old Country Store
Bowling Green, KY
01.2023 - Current
- Ensured compliance with all safety protocols related to serving staff members' activities.
- Assisted fellow servers when needed by taking orders or delivering food orders when they were unable to do so themselves due to heavy workloads.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Garnished dishes and beverages to serve visually appealing menu items.
- Trained new employees on restaurant procedures and plating techniques.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Collected payment from customers after meals were served.
- Tracked sales data using POS system; entered order information accurately into computer system for billing purposes.
- Addressed complaints to kitchen staff and served replacement items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Performed opening duties such as counting cash drawers, verifying register tapes against cash count sheets and stocking shelves with supplies.
- Filled condiments and napkin containers during slack periods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Verified accuracy of guest checks before presenting them to guests; corrected any errors prior to finalizing payment transaction.
- Bussed tables when needed; removed dirty dishes from the table and returned them to the kitchen for cleaning.
- Delivered food orders promptly to customers according to restaurant standards.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Responded to ad hoc cleaning duties at end of shift.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Stocked service areas with supplies during slow periods.
- Provided excellent customer service by responding to inquiries quickly and efficiently.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained menu items, describing ingredients and cooking methods upon request.
Private Caregiver
Christian Health Care
Bowling Green, KY
02.2023 - 09.2023
- Completed day-to-day duties accurately and efficiently.
- took care of multiple people overnight including changing their briefs, bathing, and changing/getting them dressed.
- Identified needs of customers promptly and efficiently.
- stayed overnight while they slept and got anything they needed overnight.
- Worked successfully with diverse coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Delivered products to customer locations on time.
Shift Leader
Jersey Mike's Subs
Bowling Green, KY
05.2022 - 03.2023
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Analyzed company's expenditures and developed financial models.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Identified needs of customers promptly and efficiently.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Checked orders for quality and completeness.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Organized client meetings to provide project updates.
- Set specific goals for projects to measure progress and evaluate end results.
- Evaluated employee performance, delivering individualized feedback and praise.
- Worked closely with human resources to support employee management and organizational planning.
- Adhered to all health code regulations while preparing food items for customers.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Monitored operations and reviewed records and metrics to understand company performance.
- Analyzed key performance indicators to identify effective strategies.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assessed company operations for compliance with safety standards.
- Maintained positive working relationship with fellow staff and management.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
Education
Associate of Arts - Business Management
South Central Kentucky
Bowling Green Ky 05-2024
Skills
- Safe Food Handling
- Supply Restocking
- Food Running
- Guest Engagement
- Table Bussing
- Table Setting
- Order Management
- Item Promotion
- Menu Memorization
- Sales Expertise
- Cash Handling
- POS Operation
- Ordering Procedures
- Performance Improvement
- Table Setting Arrangements
- Liquor, Wine, and Food Service
- Quality Control
- High-Volume Dining
- Relationship Management
- Guest Seating
- Order Accuracy
- Guest Relations Management
Certification
business license
safe serve
liquor license
Affiliations
- partygirlevents
- hair, nails, lashes
Timeline
Private Caregiver
Christian Health Care
02.2023 - 09.2023
Serving Staff Member
Cracker Barrell Old Country Store
01.2023 - Current
Shift Leader
Jersey Mike's Subs
05.2022 - 03.2023
Associate of Arts - Business Management
South Central Kentucky