Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer
Alyssa Kiser

Alyssa Kiser

Emergency Senior Trainer
Kannapolis,NC

Summary

Enthusiastic and innovative Emergency trainer eager and driven to make an impact and contribute to team success through hard work, attention to detail and excellent organizational skills. Training professional with a motivational style and positive attitude, that comes highly recommended. Adept at engaging students with the material by incorporating different technologies, materials and aids. Efficiently practice incorporating all learning styles into all trainings. Clear understanding of OnStar emergency process and training in Emergency Medical Dispatch. Motivated to learn, grow and excel in Emergency Quality and Analytics within General Motors Training Department.

Overview

8
8
years of professional experience
7
7
years of post-secondary education
5
5
Certificates

Work History

Emergency Senior Trainer

Concentrix
Charlotte, NC
03.2022 - Current
  • Provide exceptional classroom preparation needed to conduct training
  • Excellent communication skills, both verbal and written
  • Ability to work independently, as well as with others
  • Excellent presentation skills
  • Provided in-house training to new employees concerning maintenance of standardized training approaches.
  • Implemented lesson plans and teaching aids such as reference materials and videos.
  • Partnered with management to consistently increase graduation rates.
  • Top performing EMD test scores, with every class having Honors.
  • Delivered comprehensive emergency training to new employees
  • Personally can manage over 50+ customer calls per day
  • Maintained standardized training programs by providing comprehensive in-house training to 12 new employees and 36 newly graduated.
  • Evaluated training needs to improve training quality.

Emergency Medical Dispatcher/ Stolen Vehicle Agent

Concentrix/ OnStar
Charlotte, North Carolina
10.2016 - 03.2022
  • Member of OnStar Account Security & Investigations team
  • Provide emergency medical dispatch questions and instructions
  • Assist all local, state and federal officers with Stolen vehicle tracking and recovery with real-time data.
  • Including but not limited to providing information, dispatching emergency services, performing vehicle slowdowns/recoveries or directing calls to other current agencies
  • Works quickly and efficiently under stressful situations all while providing effective communication and patient care.
  • Read system maps and caller information, and documented details in system.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Worked flexible hours across night, weekend and holiday shift

Resident Personal Care Provider / Assistant

Carillon Assisted Living of Harrisburg
Concord, NC
06.2016 - 09.2016


  • Managed over 10+ patients at any given time
  • Documented vitals, behaviors and medications in client medical records.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.

Customer Service Assistant Manager

Food Lion
Charlotte, NC
03.2014 - 11.2014
  • Employee Scheduling
  • Managed 20+ employees
  • Handling money/ daily deposits
  • Working closely with vendors
  • Closing front office and store nightly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reviewed submitted documents to check compliance and enforce recordkeeping policies.
  • Maintained financial accuracy when handling daily revenue

Front Office Patient Coordinator/Medical Assistant

Family Foot Care
Concord, NC
02.2010 - 06.2011


  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
  • Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Submitted insurance claims and updated patients' insurance information.

Education

Associate of Science - Nursing

Central Piedmont Community College
Charlotte, NC
05.2019 - Current

Certification - Cosmetology Education

Rowan Cabarrus Community College
Kannapolis, NC
05.2007 - 05.2010

High School Diploma -

Stanley Community College, Adult High School
Albemarle, NC
05.2006 - 05.2006

Skills

Exemplary Customer Service Skillsundefined

Certification

APCO certified (t3)

Timeline

Emergency Senior Trainer

Concentrix
03.2022 - Current

Associate of Science - Nursing

Central Piedmont Community College
05.2019 - Current

Emergency Medical Dispatcher/ Stolen Vehicle Agent

Concentrix/ OnStar
10.2016 - 03.2022

Resident Personal Care Provider / Assistant

Carillon Assisted Living of Harrisburg
06.2016 - 09.2016

Customer Service Assistant Manager

Food Lion
03.2014 - 11.2014

Front Office Patient Coordinator/Medical Assistant

Family Foot Care
02.2010 - 06.2011

Certification - Cosmetology Education

Rowan Cabarrus Community College
05.2007 - 05.2010

High School Diploma -

Stanley Community College, Adult High School
05.2006 - 05.2006

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Alyssa KiserEmergency Senior Trainer