Alyssa Knudson
Del City,OK
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Grandys. Demonstrates exceptional problem-solving abilities and a strong work ethic, leading teams to exceed performance goals. Skilled in accurate cash handling and committed to maintaining a safe, welcoming environment for both staff and customers. Experienced with customer assistance and maintaining cleanliness. Utilizes effective communication and multitasking to meet patron needs efficiently. Track record of reliability and strong understanding of safety procedures. Service-oriented professional with track record in maintaining high standards of cleanliness and customer satisfaction. Known for strong team collaboration and results-driven approach, adaptable to dynamic work environments. Skilled in multitasking and effective communication, reliable in delivering consistent service quality.
Overview
8
8
years of professional experience
Work History
Attendant
Spin City Laundromat
06.2024 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
Shift Leader
Grandys
11.2022 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Shift Leader
Marshall’s
12.2020 - 10.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Shift Leader
Claires
02.2017 - 05.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Capitol Hill High School
Oklahoma City, OK08.2017
Skills
- Strong Work Ethic
- Patience and understanding
- Reliability and punctuality
- Customer Service
- Excellent Communication
- Problem-Solving
- Problem-solving abilities
- Reliability
- Customer Satisfaction
Timeline
Attendant
Spin City Laundromat
06.2024 - Current
Shift Leader
Grandys
11.2022 - 05.2024
Shift Leader
Marshall’s
12.2020 - 10.2022
Shift Leader
Claires
02.2017 - 05.2020
Capitol Hill High School
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