Alyssa Koon
Altamonte Springs ,FL
Summary
Outgoing Front Office Assistant with two years of experience in office and administrative work. Driven and fast-learning individual with exceptional organizational talents and customer service skills. Highly organized and detail-oriented with great multitasking and task prioritization skills. Highly Skilled in handling multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Front Office Assistant
Orlando Health
03.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Responded to inquiries from callers seeking information.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Nursing Assistant
Orlando Health
12.2023 - 03.2024
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in medical software system.
Secretary
Orlando Health
03.2022 - 12.2023
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with patients.
- Assisted coworkers and staff members with special tasks on daily basis.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
Front Office Assistant
Advanced Dermatology Surgical And Medical Group
01.2020 - 03.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
Customer Service Representative Team Lead
Wawa
02.2018 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Associate of Arts - Psychology
Seminole State College
Altamonte Springs, FL12.2026
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL05.2020
Skills
- Behavioral Redirection
- Calendar management
- Administration
- Customer service
- Complex problem solving
- Verbal and Written Communication
- Multi Line Phone Systems
- Organization
Timeline
Front Office Assistant
Orlando Health
03.2024 - Current
Nursing Assistant
Orlando Health
12.2023 - 03.2024
Secretary
Orlando Health
03.2022 - 12.2023
Front Office Assistant
Advanced Dermatology Surgical And Medical Group
01.2020 - 03.2022
Customer Service Representative Team Lead
Wawa
02.2018 - 01.2020
Associate of Arts - Psychology
Seminole State College
High School Diploma -
Lake Brantley High School
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