Alyssa Krasher
Key Largo,FL
Summary
A seasoned professional with a proven track record at Three Waters Resort & Marina, I excel in multitasking and team leadership. Leveraging excellent communication and problem-solving skills, I've significantly enhanced customer satisfaction and operational efficiency. My adeptness in front office operations and computer skills has driven success in fast-paced environments, consistently achieving and surpassing goals.
Overview
17
17
years of professional experience
Work History
Rooms Controller
Three Waters Resort & Marina
10.2024 - Current
- Coordinated check-in and pre-registration procedures for arriving groups.
- Relayed pertinent information to my front desk team about available amenities and events taking place at facility.
- Trained new team members on room controlling procedures, fostering a positive work environment.
- Communicated proactively with housekeeping staff to ensure timely room turnovers.
- Coordinated with maintenance teams on necessary repairs or improvements, keeping rooms in optimal condition for guest comfort.
- Collaborated with the front desk team to resolve any guest issues or special requests promptly.
- Assisted revenue management in identifying high-demand periods, adjusting pricing strategies accordingly for maximum profitability.
- Ensured accurate billing for guests by verifying charges and applying appropriate discounts or packages as needed.
- Managed room inventory effectively to minimize overbooking situations.
- Enhanced guest satisfaction by efficiently allocating rooms.
Front Desk Receptionist
La Siesta Resort
05.2024 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Call Center Representative
TLC
12.2023 - 02.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
PBX Operator/Front Desk Receptionist
Postcard Inn Beach Resort
10.2022 - 04.2023
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Server
Bungalows Key Largo
10.2020 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server/Bartender
Ocean Reef Club
04.2019 - 04.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to Members needs.
- Cultivated warm relationships with regular Members.
- Enhanced member satisfaction by promptly attending to their needs and providing personalized service.
- Addressed Member complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Olive Garden Restaurant
01.2019 - 04.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Bavarian Inn Restaurant
08.2016 - 12.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Sales Associate
Columbia Sportswear
07.2012 - 06.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Cook/Server
Flushing A
04.2008 - 05.2012
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
Bachelor of Science -
Delta College
Bay City, MIHigh School Diploma -
Montrose High School
Montrose, MI06-2013
Skills
- Multitasking skills
- Front office operations
- Team leadership
- Decision-making
- Excellent oral and written communication
- Teamwork
- Problem-solving skills
- Time management
- Attention to detail
- Computer skills
Timeline
Rooms Controller
Three Waters Resort & Marina
10.2024 - Current
Front Desk Receptionist
La Siesta Resort
05.2024 - 10.2024
Call Center Representative
TLC
12.2023 - 02.2024
PBX Operator/Front Desk Receptionist
Postcard Inn Beach Resort
10.2022 - 04.2023
Server
Bungalows Key Largo
10.2020 - 04.2023
Server/Bartender
Ocean Reef Club
04.2019 - 04.2020
Server
Olive Garden Restaurant
01.2019 - 04.2019
Server
Bavarian Inn Restaurant
08.2016 - 12.2018
Sales Associate
Columbia Sportswear
07.2012 - 06.2014
Cook/Server
Flushing A
04.2008 - 05.2012
Bachelor of Science -
Delta College
High School Diploma -
Montrose High School
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