Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Krausnick

Moore

Summary

Dynamic assembler with a proven track record at MTM Recognition, enhancing production efficiency and maintaining exceptional quality standards. Skilled in problem-solving and attention to detail, I consistently exceeded production quotas while fostering a collaborative team environment. My commitment to workplace safety and effective communication contributed to improved processes and customer satisfaction.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Assembler

MTM Recognition
07.2022 - Current
  • Increased production efficiency by assembling components quickly and accurately.
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Collaborated effectively with team members to meet production targets consistently.
  • Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Reduced assembly errors by following detailed instructions and blueprints for each project.
  • Collaborated with team members to improve production processes and maintain quality standards.
  • Followed outlined specifications to implement assembly plans.
  • Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
  • Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
  • Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
  • Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
  • Ensured timely order fulfillment with efficient prioritization of tasks for various projects simultaneously.
  • Tested finished products to perform quality assurance and identify discrepancies.
  • Gained expertise in operating multiple types of tools and machinery essential for efficient assembly processes, resulting in increased versatility within the role.
  • Streamlined assembly processes, leading to increased productivity.
  • Enhanced customer satisfaction by ensuring all products met rigorous quality standards.
  • Enhanced team collaboration by coordinating assembly tasks and schedules effectively.
  • Contributed to product development by providing feedback on assembly feasibility and design.
  • Streamlined assembly process, significantly reducing time to market for new products.
  • Boosted team morale and productivity by supporting new staff in mastering assembly techniques.
  • Improved product quality with meticulous attention to detail during assembly.

Customer Service Cashier

Bass Pro Shops
09.2020 - 02.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Promoted store loyalty programs to customers to enhance engagement and repeat business.
  • Worked with floor team and managers to meet wide range of customer needs.

Customer Service Cashier

Walmart
01.2018 - 10.2019
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
  • Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
  • Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
  • Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

Midwest City High School
Midwest City, OK
05.2010

Skills

  • Problem-solving
  • Attention to detail
  • Repetitive work
  • Workplace safety
  • Time management
  • Critical thinking
  • Basic math
  • Multitasking
  • Task prioritization
  • Following procedures and protocols
  • Active listening
  • Data entry
  • Relationship building
  • Computer proficiency
  • Complaint handling
  • Professional telephone demeanor
  • Filing
  • Reading comprehension
  • Proofreading

Timeline

Assembler

MTM Recognition
07.2022 - Current

Customer Service Cashier

Bass Pro Shops
09.2020 - 02.2022

Customer Service Cashier

Walmart
01.2018 - 10.2019

Midwest City High School

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Alyssa Krausnick