Alyssa Kremidas
Summary
Proven track record in enhancing facility operations and customer satisfaction at Ascension Living, showcasing strong work ethic and exceptional customer service. Leveraged inventory stocking expertise and team leadership to streamline processes, achieving significant improvements in workplace efficiency and stakeholder relations. Dependable Facilities Assistant with strong background working with multidisciplinary teams to optimize site maintenance and operational efficiency. Supports high standards of maintenance, security and customer service. Diligent and resourceful in solutions development, assisting in repairs and process improvements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Facilities Assistant
Ascension Living
03.2021 - Current
- Supported overall facility operations by efficiently addressing repair requests and performing routine maintenance tasks.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Coordinated event setup and teardown processes, resulting in seamless transitions between activities onsite.
- Assisted with logistical requirements for events and meetings.
- Assisted in the coordination of facility-related projects, contributing to timely completion within budget constraints.
- Maintained inventory and submitted written requests for supplies to keep stock levels even.
- Maintained a safe and clean work environment, ensuring compliance with health and safety regulations.
- Enhanced facility efficiency by conducting regular maintenance checks and identifying areas for improvement.
- Facilitated smooth daily operations by promptly responding to inquiries from both internal staff members and external stakeholders.
- Improved employee satisfaction with workplace conditions through proactive communication and prompt issue resolution.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Assisted with meetings and conference room reservations.
- Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
- Maintained facility grounds, equipment, and safety compliance.
- Ordered, maintained and distributed supplies and inventory.
- Prepared reports and schedules with accuracy.
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Reviewed and oversaw construction and renovation projects.
Server
Morrison Food Service
09.2020 - 03.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Cashier
Mariano's
03.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Phone Operator/Front End
Lou Malnatis Pizzeria
06.2015 - 05.2017
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
- Maintained a clean and organized workspace, adhering to health code regulations for optimum food safety.
- Managed phone orders professionally, providing clear communication and accurate order details to kitchen staff.
- Collaborated with team members for smooth operations during busy hours, minimizing wait times for customers.
- Operated cash register accurately, processing transactions quickly to maintain efficient customer flow.
- Contributed to positive work environment by maintaining open communication with coworkers and supervisors.
Education
High School Diploma -
Ridgewood High School
Norridge05.2018
Skills
- Cleaning procedures
- Inventory Stocking
- Work Orders
- Database oversight
- Team Leadership
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Safe Food Handling
- Menu Memorization
- Food Running
- Food safety understanding
- Food sales and promotion
Timeline
Facilities Assistant
Ascension Living
03.2021 - Current
Server
Morrison Food Service
09.2020 - 03.2021
Cashier
Mariano's
03.2019 - 03.2020
Phone Operator/Front End
Lou Malnatis Pizzeria
06.2015 - 05.2017
High School Diploma -
Ridgewood High School