Alyssa Krol
Sterling Heights
Summary
Dynamic and adaptable professional with a proven track record of enhancing emergency response times and public safety at Bloomfield Township. Skilled in NCIC database management and exceptional at fostering teamwork and collaboration.
Experienced with emergency response coordination, ensuring timely and effective dispatch of services. Utilizes advanced communication systems to maintain situational awareness and support first responders. Strong understanding of protocols and procedures necessary for managing high-pressure situations.
Professional emergency communication specialist skilled in managing high-stress situations and ensuring rapid, accurate information relay. Known for strong teamwork and adaptability in dynamic environments. Expertise in crisis management, multitasking, and maintaining composure under pressure. Reliable, results-driven, and equipped with excellent verbal communication and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Emergency Dispatcher
Bloomfield Township
01.2020 - Current
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Promoted public safety awareness by participating in community outreach events and presentations related to emergency preparedness.
- Supported community safety by effectively dispatching fire departments to fire-related emergencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Monitored Police and Fire radios to provide assistance to responding personnel.
General Manager
Bad Brads BBQ
03.2014 - 11.2019
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Oversaw hiring and training processes.
- Ran monthly and weekly supply checklists and ordering from different suppliers.
Nursery Director
Orchard Ridge Church of the Nazarene
03.2012 - 07.2016
- Fostered an inclusive environment that embraced diversity among children, staff members, and families in the nursery community.
- Implemented an efficient staff scheduling system to ensure adequate coverage during peak hours while maintaining optimal teacher-child ratios.
- Contributed to the overall success of the nursery by maintaining a strong presence in daily operations, leading by example, and ensuring high-quality care for all children.
Preschool Teacher's Assistant
Little Preschoolers
08.2014 - 05.2016
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Encouraged children to interact with each other and participate in group activities.
- Communicated with parents to inform about child's progress and classroom behavior.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Took part in professional development workshops to boost skills.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
Waitress
Aspen Restaurant
03.2011 - 03.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Trained new staff members prior to being placed on the floor alone.
Concession Stand Worker/Theatre Usher/Box Office Cashier
AMC Theatres
10.2007 - 03.2011
- Used cash register to tender change and process cash and credit card payments.
- Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
- Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
- Adhered to health and safety regulations, maintaining proper food handling practices at all times.
- Maintained clean, organized workspace according to operational standards.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Developed strong multitasking abilities, juggling multiple tasks simultaneously without compromising quality of service.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
- Demonstrated excellent communication skills when interacting with diverse clientele, addressing concerns or inquiries professionally.
- Enhanced customer satisfaction by providing efficient and friendly service at the concession stand.
- Maintained a clean and organized workspace, ensuring a safe environment for both customers and staff members.
- Consistently provided friendly service to promote better customer engagement.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Implemented effective time management techniques to complete tasks quickly while still delivering exceptional service standards consistently.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
- Collaborated with team members to ensure smooth operations during high-volume events or peak hours.
- Consistently prioritized customer satisfaction, going above and beyond expectations to deliver an enjoyable experience for all patrons.
- Supported event staff by quickly preparing large orders for groups or special occasions.
- Assisted in training new staff members, sharing knowledge and best practices to help them excel in their roles.
Education
Associate of Applied Science -
Macomb Community College
Warren, MI05-2011
Skills
- Customer service
- Situational awareness
- NCIC database
- Employee supervision
- Information documentation
- Public safety
- Information gathering
- Accuracy and precision
- Telecommunications
- Quality assurance
- Typing speed
- Emergency procedures
- Risk mitigation
- Technical aptitude
- Quick response time
- Emergency fire dispatcher certification
- Deescalation
- Teamwork and collaboration
- Problem-solving
- Works Well Under Pressure
- Critical thinking
- Computer skills
- Active listening
- Verbal and written communication
- Decision-making
- Computer-aided dispatching
- Data entry
- Police and fire procedures
- Stress tolerance
- Map reading skills
- Information gathering and relay
- Crisis management
- Call management
- Emergency assessment
- EMS dispatch
- Emergency medical instruction
- Multitasking and prioritization
- Computer-based dispatch systems
- Police department procedures
- Teamwork
- Time management
- Prioritizing situations
- Call prioritization
- Listening skills
- Problem-solving abilities
- Dependable and responsible
- Reliability
- Organizational skills
- Team leadership
- Effective communication
- Adaptability and flexibility
- CPR and first aid
- Radio frequencies monitoring
- Safety protocols
- First aid knowledge
- Self motivation
- Coaching and mentoring
- Emergency medical dispatch (EMD)
- Professionalism
- 911 system information databases
Timeline
Emergency Dispatcher
Bloomfield Township
01.2020 - Current
Preschool Teacher's Assistant
Little Preschoolers
08.2014 - 05.2016
General Manager
Bad Brads BBQ
03.2014 - 11.2019
Nursery Director
Orchard Ridge Church of the Nazarene
03.2012 - 07.2016
Waitress
Aspen Restaurant
03.2011 - 03.2015
Concession Stand Worker/Theatre Usher/Box Office Cashier
AMC Theatres
10.2007 - 03.2011
Associate of Applied Science -
Macomb Community College
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