ALYSSA KRUEGER
Cheboygan
Summary
Versatile Teller knowledgeable about checking, savings and investment fund accounts and transactions. Skilled in assisting customers with accounts, transfers and banking product needs. Brings excellent communication skills combined with open and upbeat nature.
Overview
10
10
years of professional experience
Work History
Teller Supervisor
PNC Bank
Petoskey
10.2023 - Current
- Supervised daily teller operations and ensured compliance with bank policies.
- Resolved customer inquiries and issues with professionalism and care.
- Monitored cash handling procedures to maintain accuracy and security.
- Managed and balanced cash vault, audits, and general ledger accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Maintained accurate records of transactions processed by each teller throughout the day.
- Maintained optimal financial controls by securing funds and making accurate transactions.
RRT
PNC Bank
Cheboygan
10.2022 - 10.2023
- Assisted customers with account inquiries and service requests.
- Balanced cash drawer at the end of each shift.
- Promoted bank products to enhance customer relationships.
- Maintained compliance with financial regulations and policies.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Maintained confidentiality of all customer records and information according to company policies.
Waitress
Dam Site Inn
Pellston
04.2018 - 10.2020
- Established pace of the meal in accordance to each table's individual needs.
- Handled all guest needs with upbeat attitude and attention to detail.
- Worked in a fast-paced environment, handled multiple priorities and learned new procedures.
- Addressed issues promptly, relaying complaints directly to management.
- Checked with guests upon delivery of all food items to determine patron satisfaction.
- Advised guests on appropriate combinations of food and drinks, accommodating requests and noting preferences.
- Served all dishes with clear and concise verbiage and placed each dish in front of proper guest.
- Followed safe food handling and sanitation standards.
- Assisted kitchen staff with garnishing plates and preparing desserts and salads.
- Set and bussed tables as needed, maintaining sanitation standards.
- Processed orders and payments using POS system terminals and registers.
- Cleaned tables, completed closing duties, and re-stocked tableware and supplies.
- Checked in with customers periodically to assist with additional needs or requests.
- Delivered genuine hospitality and an exceptional dining experience.
- Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables.
- Satisfied customers with fast, friendly and knowledgeable support.
- Managed billing and payments with POS system and accurate order input.
- Minimized complaints by keeping drinks full and delivering correct orders.
- Managed customer expectations, communicating realistic food preparation times and opinions on menu items.
- Supported team consistently, helping with hostess, food delivery and bussing needs.
Cashier
Marathon Gas Station
Mackinaw
02.2017 - 09.2017
- Provided information to customers on products or services.
- Balanced cash drawer at beginning and end of each shift.
- Maintained clean, organized, and well-stocked checkout areas.
- Promoted loyalty programs and store cards.
- Engaged with customers while completing cash register transactions.
- Stocked store shelves and end-caps with merchandise during down times.
- Explained promotions and special offers to customers.
- Recorded daily transactions precisely to avoid errors and keep logs accurate.
- Kept customers happy by quickly processing payments and bagging purchases.
- Monitored fitting rooms and completed general cleaning tasks throughout store.
- Fixed checkout merchandise displays with continuous resets during down periods.
- Rang up customer items quickly and accurately using POS system.
- Maintained accurate register totals by carefully counting and securing cash.
Front Desk Receptionist
Days inn and Suites
Mackinaw
05.2016 - 09.2016
- Maintained schedule of appointments by notifying staff of arrivals and upcoming meeting times.
- Organized pick-up and delivery of outgoing mail.
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff.
- Input and classified business data in MicroSoft for storage, retrieval, and archiving.
Education
English, Animation
NCMC
Petoskey, MichiganSkills
- Order delivery
- Complaint resolution
- Food production
- Strong communication
- Team collaboration
- Side work
- Data entry
- Schedule coordination
- Records management
- Cash handling
- Compliance management
- Customer service
- Financial reporting
- Attention to detail
- Time management
- Training and development
- Cash handling expertise
- Transaction processing efficiency
- Consumer banking
- Sales and Cross-selling
- Cash handling and management
- Banking product sales
- Cash auditing
- Currency handling
- Product knowledge
- Pleasant and personable
Timeline
Teller Supervisor
PNC Bank
10.2023 - Current
RRT
PNC Bank
10.2022 - 10.2023
Waitress
Dam Site Inn
04.2018 - 10.2020
Cashier
Marathon Gas Station
02.2017 - 09.2017
Front Desk Receptionist
Days inn and Suites
05.2016 - 09.2016
English, Animation
NCMC