Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Kuhlmann

Chicago,IL

Summary


Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

Front Desk Medical Receptionist

Uropartners
10.2023 - Current
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Improved office efficiency by organizing and maintaining accurate patient files and records.
  • Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
  • Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
  • Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Daycare Worker

Home Daycare Business
01.2019 - 09.2021
  • Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Logged information regarding naps, feedings, and any medications administered.

Hairstylist

Jazz Salon
09.2016 - 09.2019
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Increased salon revenue by upselling products and additional treatments during appointments.

Education

High School Diploma -

Willowbrook High School
Villa Park, IL

Skills

  • Patient scheduling
  • Appointment management
  • Insurance verification
  • Patient registration
  • Office administration
  • Information documentation
  • Schedule coordination
  • Documentation
  • Call handling
  • Telephone etiquette

Timeline

Front Desk Medical Receptionist

Uropartners
10.2023 - Current

Daycare Worker

Home Daycare Business
01.2019 - 09.2021

Hairstylist

Jazz Salon
09.2016 - 09.2019

High School Diploma -

Willowbrook High School

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Alyssa Kuhlmann