Alyssa Walters
Student
Salt Lake City,UT
Summary
Individual offering vast knowledge of banking regulations and compliance procedures. Dedicated to maintaining professionalism and integrity. Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
International Fashion Model
Self Employed
Salt Lake City, UT
08.2016 - Current
- Promoted products and services by posing for commercials, live shows and photo shoots.
- Modeled garments such as dresses, coats, underclothing and swimwear.
- Kept up with personal care to cut down on wait times for hair, makeup and styling.
- Worked with many different designers and brands on the runway and also posing for photoshoots for commercial use as well. Featured in multiple magazines including Elle.
- Modeled in Salt Lake, New York, Milan, and Paris Fashion week.
LOAN CONSULTANT
Earnest, LLC
Salt Lake City, UT
03.2021 - 06.2022
- Educating and promoting student loan services to potential customers and existing clients by oral and written communications
- Executing excellent customer service skills by answering questions and walking potential clients through the application process
- Proficient in Admin, ACRU, CXOne, Slack, and Jira software.
- Employed persuasive sales techniques to increase loan applications and overall loan value.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Built positive relationships with customers by offering best financing and product options for student loans and refinances.
- Educated customers about student loan options, benefits and restrictions.
- Managed communications as central point of contact for entire lending process.
CUSTOMER SERVICE REPRESENTATIVE
Nordstrom, Inc
Murray, UT
10.2020 - 05.2021
- Extensive cash handling experience from daily transactions, and closing tasks: responsible for auditing the organization of store cash at end of day and arming safe
- Highly skilled in POS systems from daily use to assist both customers and store associates
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
SALES REPRESENTATIVE
Eliot Management Group
Sandy, UT
10.2019 - 02.2020
- Increased sales by offering advice on purchases and promoting additional credit card processing products to the businesses I was conferring with.
- Met with existing businesses and prospects to discuss business needs and recommend optimal solutions for their credit processing needs.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Consumer Lending Representative
USAA
West Valley City, UT
05.2019 - 08.2019
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns and calmly deescalate and resolve any issues that arise.
- Proficient in PC operations and navigation with excellent interpersonal oral and written communication.
Service Experience Team Member
Nordstrom Rack
Salt Lake City, UT
11.2017 - 06.2019
- Highly skilled in POS systems from daily use to assist both customers and store associates
- Extensive cash handling experience from daily transactions, and closing tasks: responsible for auditing the organization of store cash at end of day and arming safe.
- Well-equipped for servicing customers at-a-distance through frequent telephone reception
- Vast product knowledge from daily handling of Nordstrom merchandise as well as designer brands
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Paralegal
Lexington Law Firm
Woods Cross, UT
12.2018 - 04.2019
- Performed credit reviews on clients to assess financial conditions and provided resolutions on how to improve their credit
- Assisted clients with accounting and billing concerns.
- Managed over 50 customer calls per day.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Approved and terminated customer contracts upon request.
- Boosted customer service satisfaction ratings through consistent quality control.
Customer Care Case Manager
IHG - InterContinental Hotels Group
Salt Lake City, UT
04.2017 - 10.2017
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Worked with hotel groups and other departments to provide customers with resolutions to complaints.
New Leads Coordinator/Trainer
Veterans First Mortgage
Salt Lake City, UT
06.2016 - 02.2017
- Educated clients on proper use of products and systems.
- Recruited and trained new members of guest service team.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Developed individualized training plans to achieve staff readiness.
- Spoke to new leads inquiring about mortgage loans and providing them with product knowledge and process information before connecting them with a Loan Officer.
Box Office Associate
Megaplex Theaters
Salt Lake City, UT
06.2015 - 06.2016
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Balanced cash owed against number of tickets bought.
- Greeted over 100 customers per day and determined best approach to provide optimal service.
Education
High School Diploma -
West High School
Salt Lake City, UTBachelor of Arts - Marketing
Utah Valley University
Orem, UT05.2025
Skills
- Loan File Maintenance
- Strategic Financial Planning
- Financial History Analysis
- Credit Management
- Complaint Handling
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- POS Systems and Ordering Platforms
- Courteous with Strong Service Mindset
Timeline
LOAN CONSULTANT
Earnest, LLC
03.2021 - 06.2022
CUSTOMER SERVICE REPRESENTATIVE
Nordstrom, Inc
10.2020 - 05.2021
SALES REPRESENTATIVE
Eliot Management Group
10.2019 - 02.2020
Consumer Lending Representative
USAA
05.2019 - 08.2019
Paralegal
Lexington Law Firm
12.2018 - 04.2019
Service Experience Team Member
Nordstrom Rack
11.2017 - 06.2019
Customer Care Case Manager
IHG - InterContinental Hotels Group
04.2017 - 10.2017
International Fashion Model
Self Employed
08.2016 - Current
New Leads Coordinator/Trainer
Veterans First Mortgage
06.2016 - 02.2017
Box Office Associate
Megaplex Theaters
06.2015 - 06.2016
High School Diploma -
West High School
Bachelor of Arts - Marketing
Utah Valley University
Similar Profiles
DONNA MITCHELLDONNA MITCHELL
Support Worker at Self EmployedSupport Worker at Self Employed
Dale McBrideDale McBride
Vintage Reseller at Self EmployedVintage Reseller at Self Employed
Mounaguru VisuvalingamMounaguru Visuvalingam
Technician at self employedTechnician at self employed
Brayan Ruiz BarrazaBrayan Ruiz Barraza
Machine Operator/General Laborer at Self EmployedMachine Operator/General Laborer at Self Employed
Elena Michelle RoviraElena Michelle Rovira
Adaptive Recreation Supervisor/ Instructor at Salt Lake County RecreationAdaptive Recreation Supervisor/ Instructor at Salt Lake County Recreation