Alyssa Lakner
Winter Park,FL
Summary
Accomplished, goal-driven, and energetic team player interested in furthering career in the Corporate Housing industry.
Overview
5
5
years of professional experience
Work History
Sales Account Coordinator
Furnished Quarters
New York, NY
06.2021 - Current
- Efficiently identified needs and responded promptly to client and guest inquiries regarding products and services offered by the company.
- Developed relationships with decision makers for key accounts and portals.
- Worked successfully with coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized follow-up tasks to efficiently close deals and solve any guest issues.
- Assisted with customer requests and answered questions to improve satisfaction with professional and friendly service.
- Maintained an average closing ratio of 30% overall and 35% for Nomad in 2023.
- Efficiently used systems such as SalesForce, Oscar, and FQ Live.
- Portal experience includes Nomad,OWL, Epic, and ReloQuest. I worked with each account to create customized services to meet a high volume of relocation needs.
- Followed evolving pricing strategy to ensure I was accurately quoting our partners while ensuring the company made profits.
Leasing Manager
Greystar - The Arts Apartments/Kinstead McKinney
McKinney, TX
08.2019 - 06.2021
- Assisted with the launch of a lease up community in which we built a brand and welcomed residents into brand new, high end homes
- Toured prospects, displaying highlights of the community such as floorplans and amenities while providing a positive experience from initial walk-in, email, or phone call, to their move in date
- Managed and trained a team of Leasing Professionals to ensure the community exceeded expectations
- Communicated with prospects and residents to help find the perfect home based on their needs
- Adept experience in many applications and programs that contribute to the success of leasing and management processes
- Maintained an average closing ratio of 45%
- Settled resident conflicts and complaints in the most effective and efficient manner possible
- Completed market surveys, social media posts, locator communication, resident events, resident retention, and outreach marketing
- Assist with achieving the delinquency goals of under 0.5%
Guest Services Coordinator
Switchplace Corporate Housing
Dallas, TX
4 2018 - 08.2019
- Managed guest check-in and check-out procedures
- Worked with high level VIP's with Cartus and their representatives to meet all incoming guest needs, smooth check-in processes and maximize satisfaction
- Managed customer complaints and rectified issues to complete satisfaction with a high level of customer service
- Reviewed both guest and property leases to ensure accuracy
- Sent monies, leases, Letter of Responsibilities and welcome letters to properties
- Managed notice to vacate process with both the guests and properties
- Ensured all guests’ maintenance requests were quickly resolved
- Created detail oriented arrival instructions to ensure a smooth move in for all clients
- Provided all guests’ with positive experiences and professional impressions
- Coordinated furniture deliveries, cable and internet installations, housekeeping, and inspections to ensure the homes are perfect for clients upon move-in
Education
Early Childhood Specialist
Southeast Technical Institute
2014
Core Strengths
- Strong Organizational Skills
- Punctual
- Exceptional Customer Service
- Quick Learner
- Strong Communication Skills
- Enthusiastic Team Player
- Energetic Work Attitude
- Detail Oriented
Awards and Honors
- 2019/2020 Kingsley Excellence Award Winner for customer satisfaction, ranking 3rd in Dallas and 9th in all of Central North
- Presidents Club Award recipient for achieving 100 leases within a year
- See significant increase in positive reviews and ratings achieving a 4.8/5 average rating across all platforms
- Recipient of the 2020 Elite 1% Properties Award of ORA by J. Turner Research
Timeline
Sales Account Coordinator
Furnished Quarters
06.2021 - Current
Leasing Manager
Greystar - The Arts Apartments/Kinstead McKinney
08.2019 - 06.2021
Guest Services Coordinator
Switchplace Corporate Housing
4 2018 - 08.2019
Early Childhood Specialist
Southeast Technical Institute
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