Alyssa Lando
Harrison,NY
Summary
To apply academic and professional background towards launching a successful career in a diverse workplace, while ensuring quality customer service with an employer offering longevity opportunities for professional development. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Multi-Unit General Manager
European Wax Center
12.2013 - Current
- Manages two highly demanding stores and a call center in the metropolitan area of New York City
- Exhibits strong leadership skills, as well as the ability to delegate tasks
- Conducts the onboard hiring experience through recruitment, selection, orientation as well as training all new employees and newly promoted employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities
- Ensure compliance with NY State Health and Labor Department guidelines and industry best practices
- In charge of human resources and weekly payroll for 50+ employees
- Responsible for accurately collecting and reconciling revenue while providing exceptional hospitality services to all guests in an attentive, friendly and efficient manner
- Ensured consistent store productivity and metrics that increased sales and profitability
- Facilitates meetings amongst employees, and develops methods to continue to increase sales & marketing capabilities
- Provides exceptional customer service skills, as well as conflict resolution
- Ensures continuous day-to-day operational support, as well as maintaining organization
- Schedules and coordinates appointments, as well as manages transactions and expenses
- Responsible for the accuracy of revenue and inventory control, including ordering and distribution of products
- Implements policies and regulations, as well as adheres to a safe and secure work ambiance
- Responds to call center inquiries and concerns, as well as inputting daily data entries.
Bookkeeper / Administrative Assistant
Nu-Way Air Conditioning and Heating
05.2019 - 09.2019
- Processed all COD payments received daily
- Prepared customer's statements, bills and invoices
- Monitored all Club Membership payment agreements
- Attention to detail and organizational skills evident in preparation of accurate weekly and monthly reports within tight deadlines
- Provide all reporting to President of Company as needed
- Prepared accurate monthly billing adjustments
- Tracked all revenue and performed daily deposits.
Education
Associate in Accounting -
Hostos Community College
New York, NY05.2019
Skills
- Customer Service
- Payroll
- Bookkeeping
- Accounts Receivable
- Store management
- Profit & loss
- Retail management
- Sales management
- Recruiting
- Inventory Control
- Microsoft Office
- Sales
- Management
- QuickBooks
- Human Resources
- Office Management
- Administrative experience
- Business management
- Conflict Management
- Medical terminology
- Operations Management
- Staff Development
- Training and mentoring
- Team Leadership
- Computer Skills
- Problem Resolution
- Hiring and Training
- Goal Setting
- Good Judgment
Assessments
- Managing accounts in QuickBooks, Proficient, 10/01/21
- Office manager, Proficient, 09/01/23
- HR: Compensation & benefits, Proficient, 05/01/22
- Recruiting, Proficient, 11/01/22
- Attention to detail, Proficient, 09/01/22
Timeline
Bookkeeper / Administrative Assistant
Nu-Way Air Conditioning and Heating
05.2019 - 09.2019
Multi-Unit General Manager
European Wax Center
12.2013 - Current
Associate in Accounting -
Hostos Community College