Alyssa LaPointe
Woburn,MA
Summary
Determined and entrepreneurial-minded professional with a proven track record of overcoming business challenges and leading successful operations. As a hard-working, results-driven small business owner, I have handled all aspects of business operations, consistently delivering on promises and seizing opportunities to enhance profitability, employee performance, and company profile. With a deep understanding of the challenges and opportunities inherent in business, I am ready to contribute to your team as an Assistant Project Manager, bringing strategic insight and a commitment to achieving project success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Owner/Lead Photographer
Alyssa LaPointe Photography
06.2023 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure budgeting and financial reporting.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively.
Business Owner/Horseback Riding Instructor
Three Step Eventing, LLC
02.2022 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
- Demonstrated strong attention to detail while proofreading documents for accuracy before final submission.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Maintained open communication channels with clients and stakeholders to address scheduling concerns promptly.
Horseback Riding Instructor
Mango Bay Eventing, LLC
04.2021 - 01.2023
- Promoted responsible horse care by educating students on proper grooming techniques and equipment maintenance.
- Ensured rider success by providing thorough instruction on proper riding form, equipment usage, and horse handling techniques.
- Enhanced rider safety by implementing strict adherence to safety protocols and guidelines during lessons.
- Improved student horsemanship skills through personalized instruction and hands-on demonstrations.
- Supported students needing extra assistance in learning basic tenets of horseback riding with patience and deliberation.
- Maximized student potential by setting achievable goals and continuously monitoring progress throughout each session.
- Adapted lesson plans according to weather conditions or facility limitations, ensuring productive use of available resources and time slots.
- Delivered exceptional customer service to parents and riders, leading to high satisfaction rates among clientele.
Horseback Riding Instructor/Summer Camp Director
Good Pickin' Farm
03.2022 - 12.2022
- Promoted responsible horse care by educating students on proper grooming techniques and equipment maintenance.
- Ensured rider success by providing thorough instruction on proper riding form, equipment usage, and horse handling techniques.
- Enhanced rider safety by implementing strict adherence to safety protocols and guidelines during lessons.
- Supported students needing extra assistance in learning basic tenets of horseback riding with patience and deliberation.
- Maximized student potential by setting achievable goals and continuously monitoring progress throughout each session.
- Adapted lesson plans according to weather conditions or facility limitations, ensuring productive use of available resources and time slots.
- Enhanced camper experience by developing and implementing engaging, age-appropriate activities.
- Supervised a diverse team of counselors to ensure high-quality care and guidance for all campers.
- Addressed behavioral issues among campers using a proactive approach that fostered respect among peers while promoting personal growth.
- Fostered positive relationships with parents, addressing concerns promptly and providing regular updates on camper progress.
- Ensured a successful end-of-week celebration by planning memorable events that showcased camper achievements and fostered strong connections between families.
Equine Assistant
Mango Bay Eventing, LLC
02.2020 - 02.2022
- Filed, organized and archived training materials to support future training sessions.
- Managed logistics for training events, including scheduling, room setup, and equipment preparation, enabling smooth execution of each session.
- Assisted in the development of training programs to enhance staff knowledge and performance in horse care techniques.
- Collaborated closely with stable staff to ensure optimal horse care and management, contributing to overall facility success.
Seasonal Desk Attendant
Grandview Campground
05.2015 - 10.2017
- Enhanced customer satisfaction by providing efficient and friendly service at the front desk.
- Contributed to positive team dynamics by assisting colleagues with tasks when necessary, fostering a collaborative work environment.
- Increased efficiency by monitoring inventory levels of supplies used at the front desk regularly.
- Maintained cleanliness of entranceway, lobby and restrooms.
- Supported event planning efforts by coordinating room bookings and providing essential information to organizers as needed.
- Resolved guest issues promptly and professionally, ensuring positive feedback and return visits.
- Maintained a clean and organized front desk area for optimal guest interaction.
- Greeted guests entering and exiting facility.
- Facilitated smooth communication between departments to address guest needs effectively.
- Completed cashier and point of sale operations.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Essex North Shore Agricultural & Technical School
Danvers, MA06.2021
Skills
- Driven and Determined
- Attention to Detail
- Entrepreneurial personality
- Business Planning
- Team Collaboration and Leadership
- Issue Resolution
- Customer Relations
- Customer Service
Certification
- Massachusetts Certified Horseback Riding Instructor
- OSHA 10 Hour Card
Timeline
Business Owner/Lead Photographer
Alyssa LaPointe Photography
06.2023 - Current
Horseback Riding Instructor/Summer Camp Director
Good Pickin' Farm
03.2022 - 12.2022
Business Owner/Horseback Riding Instructor
Three Step Eventing, LLC
02.2022 - Current
Horseback Riding Instructor
Mango Bay Eventing, LLC
04.2021 - 01.2023
Equine Assistant
Mango Bay Eventing, LLC
02.2020 - 02.2022
Seasonal Desk Attendant
Grandview Campground
05.2015 - 10.2017
High School Diploma -
Essex North Shore Agricultural & Technical School
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