Alyssa Lee
Michigan City,IN
Summary
Dynamic professional with a proven track record at Marina Grand Resort, excelling in guest relations and problem-solving. Skilled in maintaining safety and enhancing customer experiences, demonstrated through effective team collaboration and exceptional communication. Known for dependability and a strong work ethic, consistently improving service quality and operational efficiency.
Overview
6
6
years of professional experience
Work History
Hotel Lobby Attendant
Marina Grand Resort
08.2024 - Current
- Monitored lobby activity and reported any suspicious behavior to hotel security, maintaining a safe environment for all visitors.
- Maintained a clean and inviting lobby area for guests, ensuring a positive first impression of the establishment.
- Assisted guests with luggage and other belongings, contributing to a seamless check-in experience.
- Organized the daily distribution of newspapers and other publications to guests'' rooms, providing timely access to important information.
Assistant Manager
Fluid Coffeee Roasters
09.2021 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Store Associate
Dunhams Sporting Goods
05.2020 - 09.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Cashier
Ace Hardware
05.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor Of Business Administration And Management -
Purdue Northwest
Westville, INSkills
- Dependability
- Strong organization
- Discretion and confidentiality
- Guest relations
- Assertiveness
- Excellent customer service
- Strong work ethic
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Listening skills
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
- Active listening
Timeline
Hotel Lobby Attendant
Marina Grand Resort
08.2024 - Current
Assistant Manager
Fluid Coffeee Roasters
09.2021 - 07.2024
Store Associate
Dunhams Sporting Goods
05.2020 - 09.2021
Cashier
Ace Hardware
05.2019 - 04.2020
Bachelor Of Business Administration And Management -
Purdue Northwest
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