Summary
Overview
Work History
Education
Skills
Timeline
Generic
Alyssa Le Feber

Alyssa Le Feber

Oklahoma City,Oklahoma

Summary

Dedicated and results-driven General Manager with a proven record of growing through every level of restaurant operations, from crew to GM. Skilled in leading teams, developing leaders, and improving performance through strong communication, hands-on coaching, and effective use of operational tools. Experienced in managing daily operations, controlling labor and inventory, and creating a positive work environment where people feel supported and confident. Known for adapting quickly, solving problems in real time, and making data-driven decisions that improve customer service, team performance, and overall store results.

Overview

6
6
years of professional experience

Work History

General Manager

Arby’s
02.2025 - Current
  • Run daily operations smoothly by organizing the team, maintaining standards, and keeping the store clean, safe, and ready for customers.
  • Use reporting tools like Power BI, RAP, Checkmate, CMX, CFRs, and AORs to understand sales, labor, speed of service, and product usage, then make decisions that improve results.
  • Coach and support team leaders and crew through real situations, helping them grow and feel confident in their roles.
  • Handle all deposits, inventory counts, beef efficiency, and product controls with accuracy and consistency.
  • Focus on the five main areas — People, Planning, Product, Facility, and Shift Leadership — to see what the store needs each day and fix problems fast.
  • Train new hires through interviews, onboarding, orientation, and clear expectations so they know how to succeed on the team.
  • Build strong relationships with team members through one-on-ones, pulse checks, and open communication.
  • Look at performance metrics and surveys to understand where the store is doing well and where improvements are needed.
  • Keep labor balanced, manage deployment, and support the team during busy shifts to hit speed and service goals.
  • Step in where needed — whether it’s on the line, at the window, or troubleshooting issues — while still staying focused on the big picture.
  • Create a positive work environment by listening, respecting others, and leading by example every day.
  • Adapt quickly to new systems, new expectations, and new challenges without losing focus or momentum.

Acting General Manager

Arby’s
11.2024 - 02.2025
  • Ran the day-to-day operations and made sure everything flowed smoothly in each area.
  • Put new ideas and processes in place to help things run better and improve the customer experience.
  • Helped coach and guide team leaders so they could grow in their roles and strengthen their management skills.
  • Looked over performance numbers to spot what needed improvement and worked on making things better over time.

Assistant Manager

Arby's
02.2024 - 11.2024

As an Assistant Manager at Arby’s, I help run the daily operations of the restaurant, including scheduling, truck orders, maintaining money in the safe and managing change orders, managing staff, and ensuring customer satisfaction and food safety. I assist with controlling costs like labor and food and make sure the restaurant stays clean and safe. Starting as a crew member in 2021, I’ve grown with the company, taking on more responsibility and developing leadership skills along the way. I also address operational challenges and support the team in meeting performance goals. I’m flexible with working varied shifts, including weekends and holidays.

Crew Member

Arby’s
11.2021 - 11.2024

Manager in Training

Taco Bell
10.2019 - 10.2021

As a Manager in Training at Taco Bell at 16, I focused on supporting daily operations and leading my team during shifts. My boss recognized my potential early on, giving me the manager uniform as a sign of trust in my growth. In this role, I focused on training team members, maintaining food safety standards, and ensuring excellent customer service. I learned how to manage shifts, solve problems quickly, and lead by example in a fast-paced environment. This hands-on experience laid the foundation for my development as a leader.

Education

High School Diploma -

Putnam City High School
Oklahoma City, Oklahoma
05.2022

Graduate Certificate -

First High-Potential Assistant Manager Program
Arby’s Oklahoma

Skills

  • Team development
  • Staff training
  • Critical thinking
  • Performance improvement
  • POS operation
  • Hospitality and accommodation
  • Cleaning and sanitizing
  • Money Handling
  • Product and service knowledge
  • Customer Relations
  • Team motivation

Timeline

General Manager

Arby’s
02.2025 - Current

Acting General Manager

Arby’s
11.2024 - 02.2025

Assistant Manager

Arby's
02.2024 - 11.2024

Crew Member

Arby’s
11.2021 - 11.2024

Manager in Training

Taco Bell
10.2019 - 10.2021

High School Diploma -

Putnam City High School

Graduate Certificate -

First High-Potential Assistant Manager Program
Alyssa Le Feber