Alyssa LeGrette
Canandaigua,NY
Summary
Dedicated IT support professional with proven customer service skills and a strong problem-solving ability. Committed to delivering exceptional support in dynamic environments, fostering positive relationships, and enhancing user satisfaction. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT A/V Support
Finger Lakes Community College
Canandaigua, NY
12.2025 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Provided professional services and support in a dynamic work environment.
- Delivered services to customer locations within specific timeframes.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Information Technology Helpdesk
State University of New York at Fredonia
Fredonia NY
08.2023 - 12.2025
- Resolved technical issues for faculty, staff, and students via phone, email, and in-person support.
- Diagnosed hardware and software problems, ensuring timely resolution and minimal disruption.
- Configured and maintained computer systems, including installation of operating systems and applications.
- Documented troubleshooting processes in knowledge base to streamline future support efforts.
- Developed comprehensive knowledge base articles, enabling quicker issue resolution for both technicians and endusers.
- Reduced downtime by proactively monitoring and maintaining IT systems and equipment.
- Improved customer satisfaction by quickly and efficiently resolving IT issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Resolved customer inquiries through multiple channels, enhancing satisfaction.
- Provided product knowledge support, ensuring accurate information dissemination to customers.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Information Technoplogy Helpdesk
Finger Lakes Community College
Canandaigua, NY
03.2022 - 05.2023
- Provided technical support to end-users, resolving hardware and software issues efficiently.
- Developed and maintained documentation for IT processes, enhancing team knowledge sharing.
- Led troubleshooting efforts for complex IT problems, coordinating with cross-functional teams to achieve solutions.
- Used ticketing systems to manage and process support actions and requests.
- Resolved customer inquiries through multiple channels, enhancing satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Cashier
The Company Store
Cheshire NY
07.2020 - 08.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained accurate cash drawer and ensured balanced end-of-shift reports.
- Implemented effective inventory management practices to reduce stock discrepancies.
- Resolved customer complaints promptly, improving satisfaction ratings significantly.
- Collaborated with team members to optimize checkout procedures and reduce wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Sales Associate
Crown Jewelers
Canandaigua, NY
06.2021 - 03.2022
- Delivered exceptional customer service, fostering positive relationships with clients.
- Assisted customers in selecting jewelry that aligned with their preferences and budgets.
- Managed inventory levels, ensuring stock availability and accurate product displays.
- Collaborated with team members to enhance sales strategies and optimize customer experience.
- Resolved customer inquiries and concerns promptly, maintaining high satisfaction levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Bachelor of Science - Graphic Design
State University of New York At Fredonia
Fredonia NY05.2026
Associate of Applied Science - Graphic Design
Finger Lakes Community College
Canandaigua, NY05.2023
Associate of Science - Fine Arts
Finger Lakes Community College
Canandaigua, NY05.2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Computer skills
- Multitasking
- Organization and time management
- Team leadership
- Creativity
Certification
UI/UX (User Interface, User Experience)
Timeline
IT A/V Support
Finger Lakes Community College
12.2025 - Current
Information Technology Helpdesk
State University of New York at Fredonia
08.2023 - 12.2025
Information Technoplogy Helpdesk
Finger Lakes Community College
03.2022 - 05.2023
Sales Associate
Crown Jewelers
06.2021 - 03.2022
Cashier
The Company Store
07.2020 - 08.2024
Bachelor of Science - Graphic Design
State University of New York At Fredonia
Associate of Applied Science - Graphic Design
Finger Lakes Community College
Associate of Science - Fine Arts
Finger Lakes Community College