Alyssa Levac
Summary
Community-focused professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results.
Overview
10
10
years of professional experience
Work History
Volunteer and Outreach Coordinator
Friends of Night People
09.2024 - Current
- Advocates for individuals utilizing community feeding and Friends of Friends programs, while collecting feedback and suggestions to improve the mission's efforts in alleviating hunger and poverty
- Maintains accurate records of volunteer hours and program outcomes for reporting and improvement
- Recruits, trains, and supervises a team of 10+ volunteers, ensuring effective and compassionate service delivery
- Schedules and coordinates volunteer shifts, maintaining 100% coverage for daily meal services
- Develops volunteer orientation programs to foster understanding of the soup kitchen's mission and operations
- Develops and nurtures partnerships with local organizations, schools, and businesses to support soup kitchen programs, recruit volunteers, and enhance community engagement by representing the organization at meetings and events to increase visibility and advocacy
Utility Bill Management, Customer Care
JMI Consultants
06.2024 - Current
- Generates and reviews daily missing bill reports for customer accounts, ensuring accuracy and timely resolution of billing discrepancies
- Manage and oversee daily utility bill operations for 1,000+ accounts, providing exceptional customer support for billing inquiries, account management, disconnection notices, and contract resolutions while ensuring accurate record updates
- Effectively communicates with customers, third-party suppliers, external vendors, and utility companies to quickly identify and resolve issues, clearly explain solutions, and follow up to ensure customer satisfaction.
Operations Analyst
ARB Trading Group
07.2022 - 04.2023
- Supported preparation of financial statements and other reports and deliver them to final stakeholders
- Helped Accounts payables/receivables team to investigate issues
- Processed transactions and review of cash balances related to the company's trust accounting and banking processes
- Prepared and maintained data reconciliations for rebates, overheads, and other trading related activities
- Collaborated with other departments to provide tailored reporting for financial and managerial information
- Supported writing and updating internal policies and procedures for financial department related projects
Operations Manager
Small Exchange Inc./ CRYPTO.COM
01.2020 - 07.2022
- Granted access and tracked over 30 participating firms' progress through the Exchange's onboarding portal process
- Daily oversight of the Administrative and Risk Monitoring tool for all orders hitting the Exchange matching engine, any requested trade bust/adjustment, monitoring of firm risk, management of internal and external user access, and audit log surveillance
- Led new software testing for the development of the Administrative and Risk Monitoring tool to ensure deliverables, priorities, and timelines were met
- Reviewed for accuracy and confirmed daily settlement prices distributed by the Exchange
- Created and oversaw the Small Exchange Community Membership program with over 7,000 members
- Managed daily customer support for all trading, membership, and Exchange related inquiries
Operations Support Analyst
Small Exchange, Inc
09.2019 - 01.2020
- Launched a new Designated Contract Market registered with the U.S. Commodity Futures Trading Commission
- Monitored and examined daily transactions in real time while reviewing end of day jobs for accuracy to ensure all participants and vendors receive all required data and reports to meet regulatory reporting requirements and deadlines
- Assisted the regulatory team in trade surveillance and escalations, including assessment of potential suspicious market activity to participants and their customers
Tax Clerk
Town of Newmarket, Financial Services
05.2017 - 08.2019
- Worked with mortgage companies, legal teams, and banks to provide financial direction and timely financial support to all departments and residents for residential and commercial properties
- Interacted daily with property taxpayers for maintenance functionality of residential and commercial property owner accounts, including property tax accounts in arrears
- Processed monthly applications and monthly payments for qualified residents of pre-authorized and arrears payment plans
Program Manager
Franciscan Center for Social Concern
08.2018 - 05.2019
- Assisted in the recruitment, training, and daily coordination and supervision of meal coordinators, volunteers, and facility operations
- Ensured all teams were compliant with state and county regulations and maintained up to date training for meal preparation in a commercial kitchen
- Supported residents in the local community in need or who suffer from some form of injustice by offering services which include a classroom for developmental education and related workshops while maintaining the mission of providing nourishment, fellowship, and dignity to its guests
Data Analyst
Municipal Property Assessment Corporation
05.2015 - 08.2016
- Corrected, updated and maintained property data elements for commercial, residential and industrial properties for assessment, sales, and valuation purposes
- Conducted numerous field reviews, including collection of data elements for residential, farm, commercial, and industrial properties across southern Ontario
Education
MBA -
St. Bonaventure University
Saint Bonaventure, NY05-2019
BBA - Finance And Economics
St. Bonaventure University
Saint Bonaventure, NY05-2018
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Critical thinking
- Adaptability
- Emotional Intelligence
- Time management
- Attention to detail
- Team leadership
Technical Skills
Microsoft Excel (vlookups, pivot tables), OneDrive (file collaboration), Eventus Systems Validus (trade surveillance), Mail Chimp (community membership communication), DbVisualizer (SQL, query builder), DXFeed (real-time market data), FileZilla (FTP file exchange), Sage Intacct (financial reporting), ExpenseSmart (utility bill management, reporting), Eris CRM (vendor contracts), Salesforce (volunteer reporting)
Timeline
Volunteer and Outreach Coordinator
Friends of Night People
09.2024 - Current
Utility Bill Management, Customer Care
JMI Consultants
06.2024 - Current
Operations Analyst
ARB Trading Group
07.2022 - 04.2023
Operations Manager
Small Exchange Inc./ CRYPTO.COM
01.2020 - 07.2022
Operations Support Analyst
Small Exchange, Inc
09.2019 - 01.2020
Program Manager
Franciscan Center for Social Concern
08.2018 - 05.2019
Tax Clerk
Town of Newmarket, Financial Services
05.2017 - 08.2019
Data Analyst
Municipal Property Assessment Corporation
05.2015 - 08.2016
MBA -
St. Bonaventure University
BBA - Finance And Economics
St. Bonaventure University
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