Hope Lewis
Harrison,TN
Summary
Dependable Receptionist with good supply and time management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Arthritis Associates
Hixson, TN
04.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Scheduled, coordinated and confirmed appointments and meetings.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Invoiced patients accurately in line with charging guidelines.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected various payment types, processed transactions and updated relevant records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Assisted with medical coding and billing tasks.
- Answered phone calls and messages for a 4-physician Rheumatology medical facility, scheduling appointments, and handling patient inquiries.
- Prepared and processed patient referrals and transfer requests.
- Managed office bookkeeping with insurance billing and patient payments.
- Received and routed laboratory results to correct clinical staff members.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Clerical Worker
Chattanooga Imaging
Chattanooga, TN
01.2023 - 03.2023
- Completed all clerical tasks.
- Scheduled radiology appointments for 6 locations.
- Answered a 6 line switchboard.
- Check in patients, verify precerts and eligibility.
- Scanned documents, faxed and copied.
- Operate most all microsoft applications.
- Worked systems such as RIS, MDM, PACS and MIXIE.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone and in-person to provide information such as scheduling appointments, arrival times and appointment instructions.
- Delivered clerical support by handling range of routine and special requirements.
- Completed clerical tasks such as filing, copying and distributing mail.
- Developed correspondence letters and memos.
- Kept office supplies well organized and sufficiently stocked.
- Handled client correspondence and tracked records to foster office efficiency.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Childcare Worker
Hamilton County Department Of Education
Chattanooga, TN
08.2015 - 08.2016
- Directed activities of the child care center in order to provide instruction and care for children.
- Conferred with parents regarding facility activities, policies and enrollment procedures.
- Reviewed and evaluated facility activities in order to ensure conformance with state and local regulations.
- Maintained positive relationships with children and families.
- Maintained all account receivable and payable.
- Maintained weekly records of activities performed with children.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Promoted good behavior with positive reinforcement methods.
Cashier/Customer Service Representative
Ace Hardware
Hixson, TN
11.2014 - 05.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Sale Creek Middle/High School
Sale Creek, TN05.2015
Skills
- Typing
- Time management
- Customer Assistance
- Customer Relations
- Calm and Professional Under Pressure
- Information Inputting
- Confidential Records Management
- Office Management
- Insurance Eligibility Verifications
- Schedule Management
- Team Bonding
- Clerical Support
- Excel Spreadsheets
- Multi-Line Phone Proficiency
- Strong Problem Solver
- Microsoft Office
- Front Office Management
- Dedicated Team Player
Timeline
Front Desk Receptionist
Arthritis Associates
04.2023 - Current
Clerical Worker
Chattanooga Imaging
01.2023 - 03.2023
Childcare Worker
Hamilton County Department Of Education
08.2015 - 08.2016
Cashier/Customer Service Representative
Ace Hardware
11.2014 - 05.2015
High School Diploma -
Sale Creek Middle/High School
Similar Profiles
Adreanna FloresAdreanna Flores
Phlebotomist at Arthritis AssociatesPhlebotomist at Arthritis Associates
Madelyn RiceMadelyn Rice
Medical Receptionist at Arthritis AssociatesMedical Receptionist at Arthritis Associates
Susan AloesSusan Aloes
Administrative Assistant/Receptionist at Arthritis Associates, IncAdministrative Assistant/Receptionist at Arthritis Associates, Inc