ALYSSA LEWIS
Haverhill,MA
Summary
With over 18 years of hands-on experience in providing optimal quality of care in a compassionate environment, dedicated to helping the community. Adheres to therapeutic standards and leverages hands-on medical experience, strong customer service skills, and superior communication skills to ensure an optimal experience for clients, staff, clinicians, and family members. Recognized as an indispensable asset to organizational success, consistently demonstrates a superior work ethic, integrity, and confidence in decision making and issue resolution. Adept at handling high caseloads without sacrificing the quality of care. Operates in high-pressure environments, recommending the best resources and courses of action to benefit patient needs and return each individual to an optimal quality of life.
Overview
5
5
years of professional experience
Work History
Head Clerk
CITY OF HAVERHILL
06.2024 - Current
- Validating licenses, addresses, telephone numbers, company names, verifying certificates of insurance per Mass State Law.
- Issuance of permit, typing, filing, cross-filing, submitting payments to Treasurer's Office, issuing Certificates of Occupancy/Inspection.
- Make available permits for inspector's review; record all results of inspections.
- Handle telephone complaints and written complaints.
- Type correspondence, violation letters, letters of compliance, Business Certificates of Occupancy renewals, and reminders with related filing, mailing, and processing.
- Input data into spreadsheets and databases.
- Schedule and maintain all appointments.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Edited and proofread documents for accuracy and completeness.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Recreation Director
ASPEN HILL REHABILITATION AND HEALTH CENTER
11.2022 - 06.2024
- Responsible for multiple staff members.
- Organizing activities for two separate units of the facility along with running culture committee.
- Develop and implement a program of activities designed to meet the physical, mental, and psychosocial well-being of each resident in accordance with a Comprehensive Assessment.
- Run events for the residents and patients on the long term and short term units
- Run all staff events.
- Work in Point Click Care by documenting and running evaluations of the short term patients.
- Work with social workers, nurses, physical therapy and business office.
- Work with MDS assessments and care planning.
- Marketing.
- Employee payroll.
- Data entry for all new/ existing residents.
- Care planning/ evaluating residents.
- Conducted tours of living area.
- Staffing of the recreation department for all units.
- Incorporated resident feedback to assist in quality improvement efforts and boost resident satisfaction scores.
- Participated in training and development programs to maximize opportunities for self-development.
- Follow state laws and regulations.
- Used Storiicare to design and decorate monthly calendars and newsletters.
- Developed annual budgets and provided monthly reports to efficiently use financial resources.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Trained all new employees and did onboarding.
Case Manager
NFI MASSACHUSETTS
02.2020 - 11.2022
- Responsible for making sure patients have medication appointments while also making sure their medication(s) are refilled on time.
- Check insurance to make sure patients' insurance has not changed or expired.
- File charts and paperwork as needed.
- Call patients to book and remind them of appointments.
- Call insurance companies and get preauthorization's.
- Call patients to see how they are doing and to make sure they are not having side effects and to make sure that they are taking medications as prescribed.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Advertisement and making brochures for clinic.
- Evaluate and monitor all client cases
- Help patients with housing, food, finding beds at a rehab or sober house.
- Help patients with a plan of action in their recovery or just day to day living
- Documentation.
- Document all interactions with patients whether it is in person or over the phone.
- Make sure that each patient has a plan after discharge; Medical records; outreach support.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
01.2019
undefined
Northern Essex Community College
01.2016
Whittier Vocation Technical School - Certified Nursing Assistant
Whittier Vocation Technical School
01.2009
High School Diploma - undefined
Haverhill High School
01.2008
Skills
- Patient and Family Relations
- Providing Quality Customer Service
- Patient Centered Values
- Clinical Appropriateness
- Coachable
- Office administration
- Quick to learn
- Database entry
- Word
- Scanning and copying
- Excel
- Proofreading
- EMR
- Customer satisfaction
- HIPPA/Confidentiality
- Prioritization
- Medical records
- Administrative support
- Case Management
- Verbal and writing communication
- Marketing
- Telephone etiquette
- MDS
- Handling payments
- PCC
- Calendar management
- Developing programs
- Outreach
- Care Planning
- Multi-Task
- Payroll
- Budgeting
- Staff training
- Documentation
- Performance monitoring
- File management
- Scheduling proficiency
Areas Of Experience
- Adept at Patient and Family Relations/Providing Quality Customer Service
- Patient Centered Values
- Clinical Appropriateness
- Training Co-workers
- Word
- Excel
- EMR
- HIPAA
- Medical records
- Case Management
- Marketing
- MDS
- PCC
- Developing programs
- Outreach
- Care Planning
- Multi-Task
- Payroll
- Scheduling
- Budgeting
- Documentation
Timeline
Head Clerk
CITY OF HAVERHILL
06.2024 - Current
Recreation Director
ASPEN HILL REHABILITATION AND HEALTH CENTER
11.2022 - 06.2024
Case Manager
NFI MASSACHUSETTS
02.2020 - 11.2022
undefined
Northern Essex Community College
Whittier Vocation Technical School - Certified Nursing Assistant
Whittier Vocation Technical School
High School Diploma - undefined
Haverhill High School
Bachelor of Science - Business Administration
Southern New Hampshire University
Similar Profiles
Daniel AntonelliDaniel Antonelli
Compliance Officer/building Inspector at City Of HaverhillCompliance Officer/building Inspector at City Of Haverhill
Gladys Vargas De ReyesGladys Vargas De Reyes
311 Operator at City of Haverhill311 Operator at City of Haverhill
Lauren ClappLauren Clapp
Preschool Special Education Teacher at Haverhill Public SchoolsPreschool Special Education Teacher at Haverhill Public Schools
Marina AustinMarina Austin
Quality Control Microbiologist at Bausch & LombQuality Control Microbiologist at Bausch & Lomb
Keith AmicoKeith Amico
Floor Installer- Business Owner at Self EmployedFloor Installer- Business Owner at Self Employed