Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Lewis

Cambridge

Summary

Dynamic Health Unit Coordinator with proven expertise at Kettering Medical Center in enhancing communication and workflow efficiency. Skilled in records management and training, I excel in fostering teamwork and ensuring HIPAA compliance. Recognized for improving patient care processes and maintaining high standards of professionalism in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Health Unit Coordinator

Kettering Medical Center
09.2019 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Assisted with processing patient admissions, transfers and discharges.
  • Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
  • Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
  • Responded to patient call lights to expedite appropriate follow-through.
  • Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
  • Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
  • Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
  • Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.

STNA

Wright Nursing and Rehabilitation
12.2018 - 09.2019
  • Assisted with patient transfer and ambulation.
  • Assisted patients in daily activities, promoting their independence and dignity.
  • Kept accurate records of patients' care, condition, and progress.
  • Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
  • Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
  • Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.

Customer Service Supervisor

Best Buy
10.2017 - 12.2018
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.

Education

Fairborn High School
Fairborn, OH
05.2019

Skills

  • Critical thinking
  • Records management
  • Professionalism and ethics
  • Process improvement strategies
  • Workflow coordination
  • Training and mentoring
  • Department collaboration
  • Quality assurance practices
  • HIPAA compliance
  • Basic life support for health care providers (BLS)

Timeline

Health Unit Coordinator

Kettering Medical Center
09.2019 - Current

STNA

Wright Nursing and Rehabilitation
12.2018 - 09.2019

Customer Service Supervisor

Best Buy
10.2017 - 12.2018

Fairborn High School

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