Alyssa Likens
Belleview,FL
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient service. Known for reliability and proactive approach to meeting customer and organization.
Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Bartender
Tierra Del Sol
The Villages, FL
01.2026 - 05.2026
- Improved drink preparation speed by streamlining ingredient access during peak hours.
- Enhanced customer satisfaction through personalized drink recommendations based on tastes.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Customer Service Executive
Publix
Ocala, FL
06.2024 - 01.2026
- Communication skills and money handling (Western Unions, money orders, go-backs, cashiering, bagging, etc.)
- Provided company information and policies to customers upon inquiry and answered questions via phone or online chat.
Package Handler
FedEx
Ocala, FL
12.2022 - 06.2024
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Server
Cracker Barrel
Ocala, FL
12.2020 - 02.2024
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cross trained in other areas
Education
High School Diploma -
Belleview High School
Belleview, FL06-2022
Skills
- Easily cross trained
- Coordination
- Highly motivated
- Customer service
- Prioritization
Timeline
Bartender
Tierra Del Sol
01.2026 - 05.2026
Customer Service Executive
Publix
06.2024 - 01.2026
Package Handler
FedEx
12.2022 - 06.2024
Server
Cracker Barrel
12.2020 - 02.2024
High School Diploma -
Belleview High School