Alyssa Little
Florence,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer relations and healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Benefits Claims Associate
Allstate Insurance
04.2021 - Current
- Analyzes, processes, researches, adjusts and adjudicates claims
- Reviews insurance policies, the claim form and supporting documentation to make sure that all of the information is correct
- Administrative responsibilities, as needed, including claims assembly, claims sorting, and pre- screening.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Collected premiums on or before effective date of coverage.
Patient Service Representative
Change Healthcare
10.2017 - 04.2021
- Answered inbound phone calls for patients
- Faxing, scanning, printing pathology reports.
- Provided exceptional customer service to patients and medical staff, answering questions and addressing concerns.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Investigated insurance claims denials and appeals.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified patient insurance eligibility and entered patient information into system.
Registration Representative
Medenroll
05.2016 - 05.2017
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Assisted in processing patient payments via cash, checks and credit cards.
- Used software to record and organize patient insurance and medical information.
- Updated patient contact information to support accurate electronic medical records.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
Customer Service Rep II
Sykes
08.2012 - 04.2016
- Answered constant flow of customer calls with minimal wait times.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted available products and services to customers during service, account management, and order calls.
Education
Received Diploma -
Wilson High School
Florence, SC06.2008
Certificate Of Completion - Administrative Assistance
Professional Medical Training Center
Florence, SCSkills
- Clinical Data Entry
- Verifying Eligibility
- Medical Filing
- Insurance Information Collection
- Benefits Explanations
- Appointment Scheduling
- Medicaid
- Multi-Line Telephone Systems
- Claims Handling and Coverage Verification
- Insurance Verification
- HIPAA Compliance
- Medical Billing
- Patient Registration
- Customer Service
- Billing Software
- Customer Inquiries
- Insurance Calculation
- Claims
- Electronic Authorization Processing
- Verbal And Written Communication
Timeline
Benefits Claims Associate
Allstate Insurance
04.2021 - Current
Patient Service Representative
Change Healthcare
10.2017 - 04.2021
Registration Representative
Medenroll
05.2016 - 05.2017
Customer Service Rep II
Sykes
08.2012 - 04.2016
Received Diploma -
Wilson High School
Certificate Of Completion - Administrative Assistance
Professional Medical Training Center