Alyssa Logan
Canton,OH
Summary
Focused professional with 5+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer satisfaction. Aiming to leverage my skills to successfully fill the role at your company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Victoria's Secret & Co
Kettering, OH
09.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other products to attract potential customers.
- Updated account information to maintain customer records.
- Managed timely and effective replacement of damaged or missing products.
Childcare Worker
Childscape Learn and Grow
North Canton, OH
10.2019 - Current
- Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
- Balanced schedules to provide optimal rest, play and educational periods.
- Improved group and individual behavior with positive management strategies.
- Recorded information about behavior, food served and medications administered.
- Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
- Incorporated music and art activities to encourage creativity and expression.
Front Desk Clerk
Americas Best Value Inn
Alliance, OH
04.2019 - 08.2019
- Greet, register, and assign rooms to guests of hotel.
- Keep records of room availability and guests' accounts, manually or using computers.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Replying to and accessing reviews for areas of improvement needed in the hotel.
Telemarketer
InfoCision
Uniontown, OH
03.2018 - 05.2019
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Adjust sales scripts to better target the needs and interests of specific individuals.
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or services.
- Explain products or services and prices, and answer questions from customers in order to persuade potential customers to purchase a product or services.
Cashier/Cook
Tannenhauf Golf Club
Alliance, OH
03.2016 - 10.2017
- Cook food and prepare food items.
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
- Accept payment from customers, and make change as necessary.
Education
High School Diploma -
Ohdela Distance And Electronic Learning Academy
Akron, OHSkills
Experience running online businessHorticulture and floral design
3 Years experience using Salesforce
Certification
First Aid/CPR
Timeline
Customer Service Representative
Victoria's Secret & Co
09.2020 - Current
Childcare Worker
Childscape Learn and Grow
10.2019 - Current
Front Desk Clerk
Americas Best Value Inn
04.2019 - 08.2019
Telemarketer
InfoCision
03.2018 - 05.2019
Cashier/Cook
Tannenhauf Golf Club
03.2016 - 10.2017
High School Diploma -
Ohdela Distance And Electronic Learning Academy