Alyssa Long
Greensboro,NC
Summary
A personable, dependable, and resolute customer service representative with experience in customer relations and data entry. By keeping a professional attitude and strong work ethic; one can exercise good judgment and carry excellent communication and interpersonal skills. I am dedicated to working hard and being a solid collaborator with an upbeat, cheerful outlook. Given my proven skills in establishing rapport with clients, relentlessly I am motivated to maintain customer satisfaction and contribute to company success, this makes me an asset in whichever role and/or department assigned. I am an adaptive learner, and this makes it easy for me to understand company systems. I am friendly, patient, and able to examine data from various sources to ensure accuracy and completeness. I can identify and correct data errors and inconsistencies. I can research and verify missing information to ensure data completeness. I will follow established data entry procedures and all company guidelines, keeping a prominent level of accuracy, efficiency by keeping information confidential and secure.
Overview
17
17
years of professional experience
Work History
Customer Services Representative/Onboarding/dispatcher
Triad Roadside Rescue
01.2019 - Current
- Aided staff with resolving complex customer issues and implementing targeted solutions
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed
- Documented customer correspondence in CRM to track requests, problems, and solutions
- Accurately diagnosed customer needs and proactively educated them about features and benefits of company products and services
- Guided customers through troubleshooting, navigating company websites/mobile app or using products or service using digital tools
- Assisted customers by providing confirmations, answering questions, and offering general information
- Assist with new contract implementation
- Review 50-60 claims daily to ensure edits are setup correctly
- Fill in as Biller where needed
- Implements appropriate procedures for follow-up on third party approvals, billing, and collection of overdue accounts
- Ensured accurate and timely billing in accordance with company guidelines
- Responsible for consistently meeting production and quality assurance standards
New Business Case Manager/Data Entry/Account Administrative Rep/Team Building Support Group
Lincoln Financial Group
07.2021 - 12.2023
- Performed administrative tasks and aided in executing business solutions
- Successfully entered data into company databases and confirmed accuracy of valuable company information
- Used and analyzed data from automated information aggregators to update database
- Generated data reports entered company findings into database and perform backups
- Supported data entry across departments as requested, switching promptly to new projects
- Accomplish clients care by developing, monitoring, and evaluating insurance plans
- Admit new clients and claims by reviewing records, answering phone calls, emails, chats, and applications/ conducted orientations
- Attendant and billing/letter in E-mailroom
Business Manager/Data Entry/Account Administrative Rep/Team Building Support Group
AT&T
09.2007 - 07.2021
- Cross trained in multiple departments to know all company needs and train new employees
- Analyzed and updated all necessary changes to Salesforce software
- Processed customer service requests via phone support and email support
- Customized CRM using most up-to-date tools (i.e., workflows, triggers)
- Noted customer correspondence in CRM to track requests, problems, and solutions
- Diagnosed customer needs and proactively educated them about features and benefits of company products and services
- Documented customer correspondence in CRM to track requests, problems, and solutions
- Guided customers through financial services, troubleshooting, navigating company website/mobile app or using products or service using digital tools
- Helped customers by providing confirmations, answering questions, and offering general information
- Audited internal data and processes to show and manage initiatives, improving business performance
- Recommended metrics and models based on observed trends
- Collaborated with internal teams to understand business needs and changing strategies
- Responsible for consistently meeting production and quality assurance standards
Education
MBA - Business Administration
University of Phoenix
Charlotte, NC01.2016
Associate of Applied Science - Health Administration
University of Phoenix
Charlotte, NC01.2012
No Degree - Medical Billing & Coding
National Business College
Danville, VA01.2007
High School Diploma -
George Washington High School
Danville, VA01.2000
Skills
- Efficient and Detailed-Oriented
- Technical Support
- Medical Insurance Rep
- Supervisory Experience
- Sales
- Email Support
- Salesforce
- Zendesk
- Understanding Customer Needs
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Data Entry
- CRM Software
- Live Chat Support
- Microsoft Office
- Clerical office skills
- Computer skills
- Strong investigative skills
- Time management
- Adapt to changes in procedures
- Ability to prioritize
- Strong organizational skills
- Billing -Payment Posting
- WFH (Remote/Work from home)
- Management
- Problem solving
- Communication
- Leadership
- Business Intelligence Excel
- PowerPoint
- MS Office Microsoft Office Business Analysis
- Social media influencer
- Requirements Gathering Business Requirements
- Data Analysis
- Social Media Digital Content Creator
Personal Information
- Relocation: Willing to relocate
- Work Permit: Authorized to work in the US for any employer
References
References available upon request
Timeline
New Business Case Manager/Data Entry/Account Administrative Rep/Team Building Support Group
Lincoln Financial Group
07.2021 - 12.2023
Customer Services Representative/Onboarding/dispatcher
Triad Roadside Rescue
01.2019 - Current
Business Manager/Data Entry/Account Administrative Rep/Team Building Support Group
AT&T
09.2007 - 07.2021
MBA - Business Administration
University of Phoenix
Associate of Applied Science - Health Administration
University of Phoenix
No Degree - Medical Billing & Coding
National Business College
High School Diploma -
George Washington High School
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