Alyssa Long
Kingman,AZ
Summary
I am a passionate and empathic professional with over 9 years of customer service experiences. I am a professional and prepared scheduling specialist with strong organizational and multitasking skills.I am experienced with creating and maintaining detailed schedules to support project timelines and resource management. Utilizes advanced planning techniques to ensure optimal allocation of resources and smooth workflow. Knowledge of prioritizing tasks and coordinating team efforts to meet deadlines efficiently.
Overview
5
5
years of professional experience
Work History
Advance Scheduler
Kingman Regional Medical Center
09.2024 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Monitored pending cases closely, proactively following up on outstanding documentation needed for successful approval outcomes.
- Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.
- Answered phone promptly and directed incoming calls to correct offices.
Receptionist
High Desert Dental
07.2020 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Verified eligibility and compliance with authorization requirements for service providers.
- Improved customer satisfaction by efficiently processing insurance claims and addressing inquiries.
- Provided excellent customer service by addressing inquiries related to payments processing; resolved issues promptly to ensure client satisfaction.
Lead Teacher
Kids for the Future
12.2019 - 06.2020
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Customer service
- Effective multitasking
- Schedule coordination
- Telephone etiquette
- Schedule management
- Medical terminology
- Documentation proficiency
- Insurance verification
- Excel spreadsheets
Timeline
Advance Scheduler
Kingman Regional Medical Center
09.2024 - Current
Receptionist
High Desert Dental
07.2020 - 09.2024
Lead Teacher
Kids for the Future
12.2019 - 06.2020
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