Alyssa Longo

• Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
• Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
• Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.

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• Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.

• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Kept up-to-date on industry trends and advancements through ongoing education and training opportunities, resulting in improved skill sets as an apprentice technician.
• Established a reputation for professionalism and integrity among colleagues and customers alike, contributing to the overall success of the repair shop.
• Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback for improvement initiatives.
• Maximized productivity by efficiently managing assigned tasks, prioritizing based on urgency and complexity of each job.
• Maintained a strong knowledge of current automotive technology advancements, incorporating new techniques and tools into daily repair work as needed.
• Demonstrated strong attention to detail when diagnosing vehicle issues, ensuring that all underlying problems were identified before proceeding with repairs.