Alyssa Lopez
Hialeah,USA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
Front Desk Assistant
Baliva LLC
Doral, USA
07.2023 - 02.2025
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Maintained cleanliness of front desk area throughout shift; stocked supplies as necessary.
- Assisted with administrative tasks such as filing paperwork, preparing reports.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Hooters Girl Server
Hooters Inc
Hialeah, USA
09.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
Call Center Agent
Independent Living Systems, ILS
Miami, USA
02.2025 - Current
- Managed call flow effectively to ensure timely responses to client needs.
- Collaborated with team members to enhance service delivery and client satisfaction.
- Resolved client complaints by identifying issues and providing appropriate solutions.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
Education
Mater Academy Charter High School
Hialeah, USASkills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Excellent interpersonal and communication skills
- Bilingual; English & Spanish
Certifications
- CDA Certification
- Digital Information Technology Certification
Volunteer Experience
During high school (grades 9th-12th), I completed all four required levels of training to earn my Child Development Association (CDA) certification. As part of this process, I dedicated over 1,000 volunteer hours at the on-campus daycare, gaining hands-on experience working with young children. Through this opportunity, I developed skills in early childhood education, classroom management, and child safety. This experience deepened my passion for working with kids and prepared me for future roles in education and childcare.
Timeline
Call Center Agent
Independent Living Systems, ILS
02.2025 - Current
Hooters Girl Server
Hooters Inc
09.2023 - Current
Front Desk Assistant
Baliva LLC
07.2023 - 02.2025
Mater Academy Charter High School
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