Alyssa Lorch
Bloomington,NY
Summary
Driven by a results-focused approach, I significantly enhanced operational efficiency and customer satisfaction at Rivian and Papa Murphy's. Leveraging strong problem-solving abilities and expert data entry skills, I streamlined processes and fostered a positive work environment, contributing to business growth and retention.
Overview
20
20
years of professional experience
Work History
Material Handler
Rivian
10.2021 - Current
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
General Manager
Papa Murphy's
12.2020 - 10.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Assistant Manager
Papa Murphy's
08.2013 - 02.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cashier Floor Supervisor
Parkway Auto Laundry
04.2016 - 05.2018
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
- Ensured accurate pricing by regularly updating price tags on shelves as per store policies.
Office Assistant
Rich Sewer And Drain Inc
04.2016 - 05.2018
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Maintained and updated office records, both digital and physical.
Sandwich Artist
SUBWAY®Restaurants
09.2004 - 07.2009
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
Education
Bachelor of Science - Criminal Justice
Lincoln College
Lincoln, ILSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Goal-Oriented
- Business growth and retention
- Positive Attitude
- Time Management
- Organizing and Categorizing
- File Organization
Timeline
Material Handler
Rivian
10.2021 - Current
General Manager
Papa Murphy's
12.2020 - 10.2021
Cashier Floor Supervisor
Parkway Auto Laundry
04.2016 - 05.2018
Office Assistant
Rich Sewer And Drain Inc
04.2016 - 05.2018
Assistant Manager
Papa Murphy's
08.2013 - 02.2019
Sandwich Artist
SUBWAY®Restaurants
09.2004 - 07.2009
Bachelor of Science - Criminal Justice
Lincoln College