Alyssa Lumbreras
Austin,TX
Summary
Engaging Guest Service Associate with years of different environmental experience, committed to providing outstanding customer service. Focused on team support and customer relationship building.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Maximum FX Salon
Austin, Texas
11.2013 - Current
- Reception and scheduling appointments for stylists.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Rectified volatile situations quickly through active listening and effective communication.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Implemented training processes for newly hired employees.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Utilized SalonBiz to effectively manage salon operations.
Sales Associate
Designer Shoe Warehouse, DSW
Austin, Texas
09.2011 - 03.2015
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Supported teammates with various sales-related tasks.
Guest Service Associate
Target
Austin, TX
06.2006 - 11.2013
- Contributed to multiple positions while also fulfilling the tasks of my position.
- Provided excellent customer service to customers in person and over the phone.
- Demonstrated knowledge of store products and services to customers.
- Operated POS systems for transactions such as returns, exchanges, and gift cards.
Education
Cosmetology License - Cosmetology
Aveda Institute
Austin, TX05.2014
High School Diploma -
Akins High School
Austin05.2008
Skills
- Cash Handling Accuracy
- Merchandising Knowledge
- Order Processing
- Store Opening and Closing
- Customer Service
- Problem-Solving
- Policy and Procedure Adherence
- Inventory Management
- Exceeding Customer Expectations
- Attention to Detail
Hobbies
- At home plant care with a growing collection.
Timeline
Assistant Manager
Maximum FX Salon
11.2013 - Current
Sales Associate
Designer Shoe Warehouse, DSW
09.2011 - 03.2015
Guest Service Associate
Target
06.2006 - 11.2013
Cosmetology License - Cosmetology
Aveda Institute
High School Diploma -
Akins High School
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