Alyssa Machado
San Tan Valley,AZ
Summary
Data Entry Specialist with over two years of experience in data management and administrative support. Proficient in Google Sheets, QuickBooks, and Microsoft office, with a proven track record of streamlining workflows, managing payroll operations, and creating detailed spreadsheets. Diverse background includes customer service, dispatching, and medical reception. Strong attention to detail , data accuracy, and compliance, with effective communication and organizational skills. Seeking to apply customer service, and analytical skills in remote Data Entry or Administrative Assistant role.
Overview
10
10
years of professional experience
Work History
Medical Patient Account Representative
PSB Mars
11.2023 - Current
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Electronically submitted bills according to compliance guidelines.
- Contacted patients after insurance was calculated to obtain payments.
- Researched billing errors and discrepancies to initiate corrective action.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Data Entry Analyst
Aston Carter
03.2023 - 08.2023
- Developed Skills in Google Sheets, Jira, and salesforce. Utilized Slack, and Gmail.
- Performed Contract work for DoorDash's Alcohol Team by transforming merchant data into storefronts accessible to front-end-users.
- Focused on Google Sheets, specifically COUNTIFS, INDEX/MATCH and VLOOKUP/XLOOKUP to clean and transform data for inventory usage.
- Entered and transcribed data from merchant provided sources into other file types for back-end connectivity DoorDash API's.
- Improved key performance indicators for team by 30% through vigorously applying process documentation in a backlog.
- Corrected data entry errors to prevent duplication or data degradation.
- Followed data entry protocols, rules and regulations.
Data Entry Specialist and Call Center Agent
Waste Management
08.2020 - 06.2022
- Developed skills in Excel, customer service, and people coordination. Managed and dispatched waste disposal vehicles efficiently to optimize routes and ensure timely waste connection.
- Collected customers bills, processed payments, and followed up on overdue accounts with outbound calls.
- Arranged delivery of trash containers for customers, accurately recording and tracking orders.
- Created and maintained detailed spreadsheets within Excel to manage, store, and update customer data, ensuring accuracy for billing and payroll purposes.
- Made outbound calls to customers with overdue accounts and addressed billing inquiries.
- Generated spreadsheets for payroll, ensuring accurate and timely payment processing.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Compiled data and reviewed information for accuracy prior to input.
Administrative Assistant
Utility Construction Company
02.2020 - 08.2020
- Document Management: Organized and maintained company files, including project documents, purchase orders (PO's), and vendor information.
- QuickBooks Operations: Managed payroll and invoicing through QuickBooks, ensuring accurate financial transactions.
- Project Coordination: Communicated with Project Managers to provide construction site information and support project logistics.
- Billing and Invoicing: Generated and processed invoices for construction companies utilizing services, ensuring timely payments.
- Mail Distribution: Collected and sorted company mail from three different mailbox locations for distribution.
- Data Management: Created detailed Spreadsheets for payroll and PO's to support accurate financial reporting.
- Administrative Support: Provided general Administrative assistance, including answering phones, managing emails, and support daily office operations.
- Maintained inventory of office supplies and placed orders.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed filing system, entered data and completed other clerical tasks.
Administrative Assistant
Houstons Trucking LLC
06.2019 - 03.2020
- Data Management: Created and maintained detailed spreadsheets for dispatch schedules, payroll records, and inventory tracking to support accurate data-driven decisions.
- Invoicing and QuickBooks: Generated and sent invoices through QuickBooks to customers for completed jobs, ensuring accurate billing and timely follow-up on outstanding payments.
- Debt Collection: Managed debt collection efforts by maintaining a database of overdue accounts, initiating outbound calls, and updating payment status in company records.
- Parts Ordering and Inventory: Utilized spreadsheets to track truck and equipment parts inventory, ordering new parts as needed and maintaining accurate stock records.
- Payroll Administration: Processed payroll data, ensuring timely and accurate payments for drivers and support staff using QuickBooks and Excel.
- Customer Data Management: Managed customer information in company databases, ensuring accurate contact details and billing records.
- Administrative Support: Provided general administrative support, including managing email correspondence, maintaining records, and streamlining daily office operations through effective data entry practices.
- Maintained inventory of office supplies and placed orders.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed filing system, entered data and completed other clerical tasks.
Sales Lead
Luxottica - Sunglass Hut
02.2018 - 08.2019
- Sales Data Management: Tracked and analyzed weekly sales goals and performance data, generating reports to assist strategic decision making.
- Customer Service and Support: Delivered exceptional customer service by helping customers find suitable eyewear and assisting with product fitting, while accurately recording customer preferences.
- Inventory Control: Maintained accurate inventory records by entering new stock data into the inventory management system and generating regular stock reports.
- Cash Handling and Reporting: Processed daily sales transactions, maintained accurate cash records, and prepared end-of-day financial reports.
- Team Leadership: Assisted in creating staff schedules and provided training to teams members, ensuring consistency in customer service and operational efficiency.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained, coached, and mentored new sales associates for maximum performance.
Medical Receptionist
Dr Mark Gentile Pediatrics
06.2018 - 04.2019
- Patient Data Management: Scheduled appointments, checked insurance information, and updated patient records in the medical management system.
- Billing and Insurance verification: Processed patient billing information, verified insurance coverage, and maintained accurate financial records.
- Reception and Support: Checked in patients, answered medical questions with doctors approval, and managed communication between patients and medical staff.
- Medical Records Management: Scanned, faxed, and filed patient records, ensuring compliance with HIPAA and internal data security standards.
Sales Associate
Forever 21
05.2014 - 06.2015
- Sales Data Analysis: Tracked daily sales data and assisted in preparing sales reports to support store management in inventory and staffing decisions.
- Customer Engagement: Provided exceptional customer service by greeting and assisting customers on the sales floor and handling online order pickups.
- Inventory management: Managed fitting room operations and maintained organized stock levels on the sales floor, ensuring accurate inventory data entry.
- Cash Handling and Reporting: Processed transactions, maintained accurate cash records, and assisted with end-of-day financial reporting.
Education
High School Diploma -
Williams Field High School
Gilbert, AZ05.2013
Skills
- File coordination
- Insurance Verification
- Coding
- Medical Billing
- Medical terminology knowledge
- Bookkeeping
- Payment Processing
- Data entry proficiency
- HIPAA Compliance
- Patient Care
- Administrative Support
- Insurance Billing
- Verbal and written communication
Timeline
Medical Patient Account Representative
PSB Mars
11.2023 - Current
Data Entry Analyst
Aston Carter
03.2023 - 08.2023
Data Entry Specialist and Call Center Agent
Waste Management
08.2020 - 06.2022
Administrative Assistant
Utility Construction Company
02.2020 - 08.2020
Administrative Assistant
Houstons Trucking LLC
06.2019 - 03.2020
Medical Receptionist
Dr Mark Gentile Pediatrics
06.2018 - 04.2019
Sales Lead
Luxottica - Sunglass Hut
02.2018 - 08.2019
Sales Associate
Forever 21
05.2014 - 06.2015
High School Diploma -
Williams Field High School
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