Alyssa-Mae Bagoyo
Las Vegas,NV
Summary
To secure a career with a well-established business with a stable environment that will lead to a lasting relationship and career.
Overview
11
11
years of professional experience
Work History
Specialty Referrals Navigator
Optum, Inc
01.2023 - Current
- Process incoming and outgoing specialty referrals and schedule patient for the appropriate specialty/test
- Answer incoming calls and assist patients with questions and/or redirect calls to the appropriate department
- Scan clinical documents, labs, imaging, hospital records, etc. into patients chart
- Request appropriate medical records pertaining to patients referral
- Manage incoming faxes and file documents under the appropriate file via electronic or using a scanner
- Assist and manage specific department task boxes
- Order appropriate labs and/or testing needed per diagnosis and specialty requirements
Medical Assistant
Intermountain Healthcare Oncology
10.2022 - 01.2023
- Obtain vitals and patient history
- Escort patients to exam rooms or appropriate treatment center
- Assist with provider task box daily including scheduling upcoming appointments and obtaining recent test results or hospital records
- Prepare exam and treatment rooms with appropriate instruments
- Send out patient referrals for imaging, biopsy, and minor procedures
- Assist in preparing and injecting medication based on patients' treatment plan
- Maintain cleanliness and presentation of office, nurse's stations, and exam rooms
- Provide support to physicians and office staff members
- Maintain logs of office supplies, contact information, quality controls, and medication room temperatures
- Chart prep providers schedules to ensure the appropriate records and follow-up treatments are ready for patients' appointment
Medical Assistant
Optum, Inc. - Maternal Child
10.2017 - 10.2022
- Obtain vitals and patient history
- Answer multiple phone calls and handle electronic faxes
- Assist with provider task box daily including scheduling upcoming appointments through IDX & APM
- Prepare exam and treatment rooms with appropriate instruments
- Communicate with surgery schedulers for upcoming outpatient services
- Maintain cleanliness and presentation of office, nurse's stations, and exam rooms
- Provide support to physicians and office staff members
- Initiate prior authorizations for inpatient procedures
- Maintain logs of office supplies, contact information, quality controls, and medication room temperatures
- Assist providers with minor in office procedures
- Process referrals and request medical records per request
- Obtain appropriate labs based on patient's appointment and provider requests
Lead Front Desk & Back Office Medical Assistant
Comprehensive & Interventional Pain Management
08.2014 - 09.2017
- Obtain vitals and patient history
- Answer multiple phone calls and handle electronic faxes
- Collect co-pays, verify insurance eligibility, and schedule follow up appointments
- Marketing
- Prepare exam and treatment rooms with appropriate instruments
- Communicate with ambulatory surgery center for upcoming injections and outpatient services
- Maintain cleanliness and presentation of office and break rooms
- Pre-authorize epidural injections and medications
- Maintain logs of office supplies, medication samples, future surgery cases, and contact information
- Maintain up to date information with pharmaceutical representatives
- Manage and assist in physicians scheduling, upcoming meetings, and appointments
- Prepare and send out referrals and medical records as well as invoice charges
- Train and serve students in becoming future medical assistants
Education
No Degree -
Nevada State College
Henderson, NV05-2028
Medical Assistant Certificate -
Everest College
Henderson, NV06.2014
High School Diploma - undefined
Ed W Clark High School
Las Vegas, NV06.2013
Skills
- Customer Oriented
- Active listening skills
- Efficient communication
- Retail sales
- Computer literate
- Merchandising and Stocking
- Skilled problem solver
- Motivated team player
- Natural leader
- Till Marketing
- Microsoft Office Proficient
- Touchworks, Mosaiq, & EPIC Proficient
- IDX & APM Proficient
- ICD 9 - 10
- CPT Coding
- Medical Interpretation
- Multi-line telephones
- WPM: 80
Professional Summary
An experienced and dedicated individual; able to explain information clearly, recognize excellence in individual, and inspire team members to achieve their potential while working toward common goals.
Timeline
Specialty Referrals Navigator
Optum, Inc
01.2023 - Current
Medical Assistant
Intermountain Healthcare Oncology
10.2022 - 01.2023
Medical Assistant
Optum, Inc. - Maternal Child
10.2017 - 10.2022
Lead Front Desk & Back Office Medical Assistant
Comprehensive & Interventional Pain Management
08.2014 - 09.2017
High School Diploma - undefined
Ed W Clark High School
No Degree -
Nevada State College
Medical Assistant Certificate -
Everest College