ALYSSA MAGGIO
Sebastian,Florida
Summary
Customer service professional with several years of experience dedicated to delivering excellent work quality. Technologically savvy and well-versed in computer-related issues. Works well in a team environment, demonstrating enthusiasm and friendliness. Energetic and loyal, continuously seeking opportunities to learn and cultivate new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Staff Member
Home Depot
Sebastian, Florida
06.2020 - Current
- Built and maintained positive working relationships with co-workers.
- Partnered with security and loss prevention, minimizing shrink.
- Delivered service excellence through all points of contact.
- Enforced store safety and cleanliness standards, reducing hazards.
- Maintained cash accuracy by working with supervisor to correct deficiencies.
- Processed cash, check, and credit cards for customer purchases.
- Assisted customers with ordering special items not found in the store.
- Monitored stock levels to maintain inventory accuracy while also ensuring adequate supplies were available for customers' needs.
- Ensured accuracy of orders by double-checking all items before ringing up purchases.
- Promoted additional services offered at the store such as delivery options and warranties.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Followed up with customers after purchase to ensure satisfaction with product and service received.
- Maintained a neat and clean work area while promoting safety protocols.
Cashier/Customer Service
Publix, INC.
Jensen Beach, FL
01.2018 - 04.2020
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Provided product information and resolved concerns to assist customers.
- Arrange, and replenished displays and merchandise racks to maintain store appearance.
- Stocked shelves with merchandise when needed.
- Participated in ongoing training to enhance own job skills and knowledge.
- Provided efficient and courteous service to customers at all times.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Education
GED -
Ged.com
Port St. Lucie06-2018
Skills
- Punctual and Dependable
- Time Management
- Willing to Learn
- Cleanliness and Sanitation
- Adaptability and Flexibility
- Inbound and Outbound Calling
- Paperwork Processing
- Data Collection
- Tactful and diplomatic
- Order Fulfillment
- Filing
- Follow-up skills
- Courteous demeanor
- High-energy attitude
- Adaptive team player
- Administrative Support
Affiliations
- avid reader
- painter
- family time
- nature walks
- video games
Accomplishments
- received Bravo's for excellent safety SOP
- received recognition for exemplary customer service
- received verbal recognition for securing large number of credit applications during quarter period
References
References available upon request.
Timeline
Customer Service Staff Member
Home Depot
06.2020 - Current
Cashier/Customer Service
Publix, INC.
01.2018 - 04.2020
GED -
Ged.com