- Music
- Drawing and Painting
- Interior Design
- Avid Reader
- I like working with my hands and fixing things
- Kayaking
- Video Gaming
- Greek Mythology
ALYSSA MAGGIO
Sebastian
Summary
Experienced in managing front desk activities and creating a welcoming atmosphere for clients. Strong organizational skills and attention to detail streamline office operations. Deep understanding of effective communication techniques and customer service principles consistently enhance visitor experiences. Loyal and dedicated, well-versed in handling high call volumes and balancing workflow. Technologically savvy, confidently addresses computer-related issues. Works seamlessly in a team environment with enthusiasm and friendliness.
Overview
7
7
years of professional experience
Work History
Customer Service Staff Member
Home Depot
06.2020 - Current
- Built and maintained positive working relationships with co-workers.
- Partnered with security and loss prevention, minimizing shrink.
- Delivered service excellence through all points of contact.
- Enforced store safety and cleanliness standards, reducing hazards.
- Maintained cash accuracy by working with supervisor to correct deficiencies.
- Processed cash, check, and credit cards for customer purchases.
- Assisted customers with ordering special items not found in the store.
- Monitored stock levels to maintain inventory accuracy while also ensuring adequate supplies were available for customers' needs.
- Ensured accuracy of orders by double-checking all items before ringing up purchases.
- Promoted additional services offered at the store such as delivery options and warranties.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Followed up with customers after purchase to ensure satisfaction with product and service received.
- Maintained a neat and clean work area while promoting safety protocols.
Admin
Midwest Dental Arts
09.2024 - 02.2025
- Entered cases as they came in via digital or physical from various doctors offices
- call to verify patient schedule dates and times and when necessary reschedule patients to meet the proper deadline for product delivery
- sanitize items that were received by the doctors offices.
- worked with other departments within the company to gather information to update doctors offices when necessary.
- Maintained accurate documentation of cases received and procedures completed by all employees.
- sanitize workstation whenever possible
Cashier/Customer Service
Publix, INC.
01.2018 - 04.2020
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Provided product information and resolved concerns to assist customers.
- Arrange, and replenished displays and merchandise racks to maintain store appearance.
- Stocked shelves with merchandise when needed.
- Participated in ongoing training to enhance own job skills and knowledge.
- Provided efficient and courteous service to customers at all times.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Education
GED -
Ged.com
Port St. Lucie, FL06-2018
High School Diploma -
Advanced Foot And Ankle Specialists
Stuart06-2017
Skills
- Punctual and Dependable
- Time Management
- Willing to Learn
- Cleanliness and Sanitation
- Adaptability and Flexibility
- Inbound and Outbound Calling
- Paperwork Processing
- Data Collection
- Tactful and diplomatic
- Order Fulfillment
- Filing
- Follow-up skills
- Courteous demeanor
- High-energy attitude
- Adaptive team player
- Administrative Support
- Work ethic and integrity
- Patience and empathy
- Customer assistance
- Exceptionally people friendly with an eagerness to help others
Affiliations
- family time
- nature walks
- crafting
Accomplishments
- received Bravo's for excellent safety SOP
- received recognition for exemplary customer service
- received verbal recognition for securing large number of credit applications during quarter period
References
References available upon request.
Interests
Software
Microsoft word
Powerpoint
MagicTouch
Timeline
Admin
Midwest Dental Arts
09.2024 - 02.2025
Customer Service Staff Member
Home Depot
06.2020 - Current
Cashier/Customer Service
Publix, INC.
01.2018 - 04.2020
GED -
Ged.com
High School Diploma -
Advanced Foot And Ankle Specialists