Summary
Overview
Work History
Education
Skills
Accomplishments
nurse assistance training program
Languages
Timeline
Server

Alyssa Mahan

Colorado Springs,CO

Summary

Dynamic hospitality professional with extensive experience at IHOP, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective communication and up-selling techniques. Recognized for optimizing table turnover rates and maintaining high health standards, contributing to a positive dining experience. Adaptable and dedicated to excellence in service delivery.

Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.

Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.

Offering friendly demeanor and strong interpersonal abilities, eager to learn and excel in hospitality environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service. Ready to use and develop communication and organizational skills in [Desired Position] role.

Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.

Driven [Desired Position] with solid background in hospitality, adept at delivering exceptional guest experiences and maintaining welcoming environment. Successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction. Demonstrated strong interpersonal skills and effective problem-solving abilities.

Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.

Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.

Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.

High-energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits, and customer desires. Calm and level-headed in all types of situations.

Customer-savvy [Job Title] accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.

Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.

Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Meticulous with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.

Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings.

Overview

5
5
years of professional experience

Work History

Host

IHOP
04.2024 - Current
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed reservation systems to optimize seating and minimize wait times.
  • Coordinated with kitchen and wait staff for seamless service flow.
  • Monitored dining area to ensure cleanliness and guest satisfaction.
  • Assisted in training new hosts on operational procedures and customer service standards.
  • Handled guest inquiries and concerns professionally, enhancing overall experience.
  • Implemented feedback mechanisms to improve service quality based on guest preferences.
  • Collaborated with management to develop strategies for increasing table turnover rates.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.

Server

IHOP
04.2024 - Current
  • Delivered exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
  • Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
  • Trained new servers on menu items, service standards, and operational procedures to enhance team efficiency.
  • Managed cash register operations, processing payments accurately while maintaining a balanced drawer.
  • Assisted in maintaining cleanliness and organization of dining area, adhering to health and safety standards.
  • Enhanced guest experiences by recommending menu items based on preferences and dietary restrictions.
  • Supported inventory management through regular stock checks and reporting discrepancies to management.
  • Implemented strategies to improve table turnover rates, contributing to increased overall restaurant efficiency.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Nurse Assistant

Heart to Heart Academy
04.2024 - 05.2025
  • Assisted patients with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs and documented changes to maintain patient safety.
  • Collaborated with nursing staff to implement care plans effectively.
  • Educated patients and families on health management and treatment protocols.
  • Maintained cleanliness and organization of patient areas for optimal care environment.
  • Responded to patient needs promptly, enhancing overall satisfaction with care services.
  • Participated in training sessions to improve skills and knowledge in patient care practices.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Housekeeper

Comfort Inn & Suites
11.2020 - 12.2021
  • Performed routine cleaning tasks to maintain cleanliness and hygiene standards in assigned areas.
  • Assisted with organizing supplies and ensuring proper inventory levels for cleaning materials.
  • Followed established safety protocols to guarantee a safe working environment for self and others.
  • Collaborated with team members to efficiently complete daily cleaning schedules and tasks.

Education

Nursing Assistance

Wasson Academic Campus
Colorado Springs, CO
04-2024

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Professional appearance
  • Staff coordination
  • Up-selling techniques
  • Table assignment coordination
  • Food allergy awareness
  • Health standards
  • Hospitality and accommodation
  • Effective multitasking
  • Cleaning and sanitation
  • Customer service expertise
  • Greeting guests
  • Interactive communication skills
  • Food running
  • Table bussing
  • Guest complaint resolution
  • Safe food handling
  • Complaint handling
  • Payment processing
  • Calm demeanor
  • Positive and professional
  • Flexible and adaptable

Accomplishments

  • Resolved product issue through consumer testing.

nurse assistance training program

the Nursing Assistance Training Program is designed to equip students with the knowledge and practical skills needed to begin a rewarding career in healthcare. Graduates are prepared to work as Certified Nurse Assistants (CNA) in hospitals, nursing homes, assisted living facilities, home care settings.

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Host

IHOP
04.2024 - Current

Server

IHOP
04.2024 - Current

Nurse Assistant

Heart to Heart Academy
04.2024 - 05.2025

Housekeeper

Comfort Inn & Suites
11.2020 - 12.2021

Nursing Assistance

Wasson Academic Campus
Alyssa Mahan