Alyssa Mahnke
Gillett,PA
Summary
Enhanced customer satisfaction ratings through effective complaint resolution and coaching. Skilled in cash handling and safety compliance, ensuring a secure and organized environment for both customers and employees.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Store Manager
Dollar General
03.2022 - 01.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Personal Home Care Aide
Horizon Health Care
12.2021 - 01.2023
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Personal Care Aide
Able 2
01.2020 - 12.2021
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Maintained clean, safe, and well-organized patient environment.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Education
GED -
Penn Foster
Scranton, PA05-2025
Skills
- Staff development
- Schedule oversight
- Handling customer complaints
- Customer service focus
- Punctual and reliable
- Safety compliance
- Decision-making
- Workplace safety
- Cash handling
Timeline
Store Manager
Dollar General
03.2022 - 01.2023
Personal Home Care Aide
Horizon Health Care
12.2021 - 01.2023
Personal Care Aide
Able 2
01.2020 - 12.2021
GED -
Penn Foster
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