Alyssa Maiello
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
5
5
years of professional experience
Work History
Bartender
Encanto Cocina And Tequila Bar
11.2023 - Current
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bar and Restaurant Manager
Mexico Lindo
05.2023 - 11.2023
- Boosted customer satisfaction by implementing strategies to improve overall service quality and efficiency.
- Increased staff retention through effective hiring, training, and performance management practices.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Developed innovative marketing strategies for increased foot traffic and revenue growth.
- Established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
- Enhanced the establishment''s reputation through consistent delivery of exceptional service, food quality, and ambiance.
Bartender
South Fork Grille EDH
07.2022 - 05.2023
- Full wine service and knowledge of pairings
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Interact with customers, take orders and serve food and drinks
- Assess customers' needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Plan and present bar menu
- Check customers' identification and confirm it meets legal drinking age
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture an excellent guest experience
- Comply with all food and beverage regulations
- Positive attitude and excellent communication skills
- Ability to keep the bar organized, stocked and clean
Bartender
Vivid Nightclub
03.2021 - 12.2021
- Managed bar area including cocktail design and menu, inventory regulation andcompliance, and high quality customer relationships which increased overall bar sales and valueof establishment
- Ordered and maintained bar inventory and stock, including alcohol, NA beverages, mixers, andgarnishes daily
- Prepped garnishes and bar station at the beginning of shift to ensure that you have everythingyou need for a busy night, not needing to be slowed down by resupplying on garnishes or havingto run into the back for extra bottles
- Knowledge and production of weekly and daily sales reports, as well as hourly sales reports tokeep in mind company and staff profit and stay diligent on bar sales to make sure we meet ourgoals change what we need to, when needed, accordingly
Server/Bartender
Out Of Bounds
09.2019 - 06.2020
- Served in a highly fast paced environment while keeping everything in order
- Used POS and other operating systems to input drinks and food
- Anticipated guest needs with waters, plates, kids menus, and anything else that they might need
- Upsold menu items and suggested drink and food items by name
- Kept constant tabs on new items, new beers, menu changes, and seasonal/daily changes to ouroverall restaurant experience
- Pre bussed tables and made sure all caddis and stations were stocked with proper condiments,tableware, and togo container
- Sold merchandise and to-go beers
- Ran beverages quickly, efficiently and in large quantities
- Took parties and reservations of 20-60 guest
- Ran cards properly and neatly to assure nothing went wrong and every card was ran right
- Moved through closing procedures such as cleaning bar grates prepping tables, sweeping floorsboth indoor and outdoor, refilling condiments and napkins, refilling ice, cleaning silverware
- Input tips, ran checkout and tipped out accordingly to our company's policies
- Server/
Education
High School Diploma -
EDUHSD Virtual Academy
Placerville, CA05.2016
Skills
- Interpersonal relationship
- High adaptable
- Safe Serving Knowledge
- Health Code Compliance
- Liquor, Beer and Wine Knowledge
- Suggestive Selling
Timeline
Bartender
Encanto Cocina And Tequila Bar
11.2023 - Current
Bar and Restaurant Manager
Mexico Lindo
05.2023 - 11.2023
Bartender
South Fork Grille EDH
07.2022 - 05.2023
Bartender
Vivid Nightclub
03.2021 - 12.2021
Server/Bartender
Out Of Bounds
09.2019 - 06.2020
High School Diploma -
EDUHSD Virtual Academy