Alyssa Malabrigo
San Diego,CA
Summary
I am a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Escrow Assistant
Five Star Escrow
San Diego, CA
02.2022 - 10.2022
- Ordered demands, HOA statements, evidence of insurance and other documents required for closing.
- Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Facilitated clear and effective communication between brokers, borrowers and lenders.
- Created spreadsheets in certain software's for record-keeping and reporting.
- Worked with customers, realty professionals and lender representatives to complete smooth and efficient process.
- Collaborated with internal banking to maintain escrow accounts and records and approved funds disbursements.
- Reviewed client documentation and contracts for discrepancies and mistakes.
Front Desk Receptionist
Happy Head Massage & Chiropractic
San Diego, CA
10.2021 - 01.2022
- Meet and greet customers and attending to their demands
- Answering phone calls to book appointments and as well as giving them information about our services
- Scheduling customers for Chiropractic appointment and informing them of our chiropractic services
- Taking payments in form of cash, credit card or gift cards
- Keeping track of inventory coming in
- Making sure all appointments are organized and as well as making sure the information is correct and tending to any request
- Provide knowledge of all our products and services to customers
Front Desk Receptionist
Aulani Spa & Resort
Honolulu, HI
09.2018 - 07.2021
- Making reservations by phone and in-person while receiving all information for a accurate data entry
- Preparing bills and taking payments like cash or credit
- Dealing with complaints resolving problems that may arise
- Filing paperwork, receipts and reservations
- Provide high quality customer service to all
- To deal with guest request to ensure a comfortable and pleasant stay
Hostess
Zippys
Honolulu, HI
06.2017 - 09.2018
- Greeting customers as they walk into the restaurant
- Helping guests with reservations and guiding them to their table
- Giving guests accurate wait time estimates and seating them in the waiting area
- Providing customers with menus and answering any initial questions they may have
- Optimizing seating at different tables to ensure even workload for wait staff
- Answering phones and scheduling reservations with large parties.
Education
High school diploma -
San Ysidro High School
06.2017
Skills
- Microsoft Office (10 years)
- Reliability
- Problem-solving
- Flexibility
- Team Work
- Computer skills
- Customer service
- Languages
- Tagalog - Expert
- Administrative skills
Timeline
Escrow Assistant
Five Star Escrow
02.2022 - 10.2022
Front Desk Receptionist
Happy Head Massage & Chiropractic
10.2021 - 01.2022
Front Desk Receptionist
Aulani Spa & Resort
09.2018 - 07.2021
Hostess
Zippys
06.2017 - 09.2018
High school diploma -
San Ysidro High School