Alyssa Maldonado
Brooklyn,NY
Summary
Proven track record in enhancing customer satisfaction and sales and leveraging exceptional customer service and data entry proficiency. Skilled in problem-solving and multitasking, I significantly boosted operational efficiency and staff productivity. Expert in administrative support and adept at fostering relationships to drive revenue growth. Knowledgeable and dedicated customer service professional with extensive experience within the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Front Desk Customer Service Representative
Washington Square Hotel
11.2022 - Current
- Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
- Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
- Greeted and verified members and guests upon entry to optimize security.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed and updated databases to handle customer data.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Guest Services Associate
Mahaly Spa
04.2018 - 08.2022
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Booked appointments, accepted payments and answered guest questions.
- Efficiently handled all problems through resolution, boosting customer satisfaction rates.
- Enhanced membership sales by providing excellent customer service and staff management.
- Gave information about area attractions and provided directions.
- Provided guest relations, schedule development, data management and payment processing.
- Performed concierge services for guests.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Exceeded specific company objectives by fostering relationships with staff and customers to increase revenue.
Education
No Degree - Developmental Psychology
John Jay College of Criminal Justice of The City University of New York
New York, NY 09.2020 - 06.2022
High School Diploma -
Britain Academy
High Point, NC06.2019
Skills
- Administrative Support
- Data entry proficiency
- Appointment Scheduling
- Schedule Coordination
- Payment Processing
- Sales Tracking
- Customer Service
- POS Systems and Ordering Platforms
- Time Management
- Problem-Solving
- MS Office
- Product and service knowledge
- Multitasking
Timeline
Front Desk Customer Service Representative
Washington Square Hotel
11.2022 - Current
No Degree - Developmental Psychology
John Jay College of Criminal Justice of The City University of New York
09.2020 - 06.2022
Guest Services Associate
Mahaly Spa
04.2018 - 08.2022
High School Diploma -
Britain Academy
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