Alyssa Mandell
Summary
Hardworking Prior Authorization Specialist with successful background working closely with insurance company representatives to gain preapproval for procedures and testing. Detail-oriented performer with over 3 years of managing documentation. Considered team player with exemplary multitasking skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Prior Authorization Specialist
Village Medicine
06.2024 - Current
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Authorize refills and manage appointment scheduling to ensure continuous patient care.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
Senior Certified Pharmacy Technician
Walgreens
08.2022 - 06.2024
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
Library Assistant
Warminster Township
03.2017 - 03.2020
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
Catering Supervisor
Personal Touch Catering
06.2006 - 03.2017
- Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
- Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
- Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
- Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
Education
High School Diploma -
Pennsbury High School
06-2005
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Timeline
Prior Authorization Specialist
Village Medicine
06.2024 - Current
Senior Certified Pharmacy Technician
Walgreens
08.2022 - 06.2024
Library Assistant
Warminster Township
03.2017 - 03.2020
Catering Supervisor
Personal Touch Catering
06.2006 - 03.2017
High School Diploma -
Pennsbury High School
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